Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Product Manager - Data Products

Company: Stripe

Location: USA

Posted Sep 29, 2024

Stripe is hiring a product manager to define their Custom Data product line, which enables users to model, ingest, and use data on Stripe. The role requires 12+ years of Product Management experience, a Computer Science background, and experience building data platforms.

Senior Technical Program Manager

Company: Earnest

Location: USA

Posted Sep 29, 2024

Earnest is a company that aims to make higher education accessible and affordable for everyone. They provide financial support and tools to help students manage their debt and achieve their goals. The company values its employees and offers a range of benefits and perks. The Senior Technical Program Manager role is responsible for creating program plans, tracking program status, and collaborating with stakeholders.

Technical Editor

Company: Fors Marsh

Location: USA

Posted Sep 29, 2024

Fors Marsh is a company that takes on issues that matter, committed to balancing purpose, people, planet, and profit. They are seeking a technical editor to edit client deliverables and internal documents, offering a competitive salary and unique benefits.

Sr. Corporate Account Executive

Company: Coupa

Location: USA

Posted Sep 28, 2024

Coupa is a leading AI-driven platform that helps companies operate smarter and grow faster. The company is looking for a MidMarket Account Executive to drive new business growth and expand its market presence.

Government Client Engagement Manager

Company: NielsenIQ

Location: USA

Posted Sep 29, 2024

The job description is for a Client Engagement Manager in the Government vertical of Nielsen IQ. The role involves supporting the team in building and maintaining client relationships, providing day-to-day ownership for service delivery, and showcasing Nielsen IQ's value proposition. The job requires strong organizational skills, excellent communication skills, and the ability to work independently.

Technical Writer

Company: EnergyHub

Location: USA

Posted Sep 29, 2024

EnergyHub is a growing enterprise software company that empowers utilities and their customers to create a clean distributed energy future. They are looking for an experienced Technical Writer to help solve internal and external gaps in knowledge and increase the overall understanding of their product.

Senior Backend Engineer - Personal Banking

Company: Mercury

Location: USA

Posted Sep 29, 2024

Mercury announced its public beta for Mercury Personal, a premium consumer banking service. The company is building the product for investors and founders, and is seeking a software developer to help shape and build the future of Mercury Personal.

Paid Search Manager

Company: Hostaway

Location: USA

Posted Sep 28, 2024

Hostaway is a SaaS startup seeking a Paid Search Manager to join their team. The role involves managing a multimillion-dollar paid search program, optimizing campaigns, and reporting performance. The company offers competitive compensation, equity, and a dynamic team culture.

Carrier Onboarding Manager

Company: AtoB

Location: USA

Posted Sep 29, 2024

AtoB is building a modern payments infrastructure for the trucking and logistics industry, aiming to provide a world-class customer experience and build products that work with the unique constraints of their daily lives.

Senior Technical Account Manager

Company: NICE

Location: USA

Posted Sep 29, 2024

The job description is for a Technical Account Manager (TAM) at NICE, a company that provides software products for customer experience, financial crime, and public safety. The TAM will work with key customers to ensure their success, provide technical and customer service, and mentor other TAMs. The job requires a bachelor's degree in a relevant field, 8+ years of experience in a technical service role, and excellent analytical and customer service skills.

Benefits Analyst

Company: StitchFix

Location: USA

Posted Sep 29, 2024

Stitch Fix is a leading online personal styling service that helps people discover their personal style. The company is looking for a Benefits Analyst to join their team, who will assist in the day-to-day operations of their benefits, retirement, and leave of absence programs.

CloudOps Engineering Manager

Company: Mindex

Location: USA

Posted Sep 29, 2024

Mindex is a software development company celebrating 30 years in business, recognized as the 1 Software Developer in the 2023 RBJs Book of Lists. They specialize in agile software development, cloud professional services, and creating innovative products. The company offers a range of benefits and perks, including flexible time off, paid holidays, and professional development opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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