Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Enterprise Applications Administrator (Zuora)

Company: GitLab

Location: USA

Posted Sep 26, 2024

The job posting is for an IT Enterprise Applications Administrator specializing in Zuora. The role involves implementing and maintaining enterprise applications, improving processes, and engaging with stakeholders. The company offers a remote work environment, flexible paid time off, and other benefits.

Director - Observability Architect

Company: Grafana Labs

Location: USA

Posted Sep 26, 2024

The role is for a Director of Observability Architecture at Grafana Labs, responsible for leading a team to create an elite team that will redefine post-sales technical partnership in the industry. The team will work with customers to plot the path to observability maturity and provide direct implementation assistance.

Senior Marketing Data Analyst

Company: Quantum Metric

Location: USA

Posted Sep 26, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits and perks, including flexible work environments, professional development opportunities, and a collaborative culture.

Privacy Attorney

Company: StackAdapt

Location: USA

Posted Sep 26, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. The company is looking for a Privacy Attorney to support and develop its privacy program. The role involves working closely with the Global Privacy Counsel and other members of the Legal team to ensure compliance with legislative and regulatory requirements.

Director of Contracts

Company: Nava

Location: USA

Posted Sep 26, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They are seeking a Director of Contracts to lead their contracts and government compliance function.

Manager of Eligibility and Billing Operations

Company: Grow Therapy

Location: USA

Posted Sep 26, 2024

The job posting is looking for an Eligibility and Billing Operations Manager to optimize preservice eligibility and authorization workflows and maintain and improve claim setup to support effective collections throughout the lifecycle of a contract.

Director - Data Operations

Company: Nextech

Location: USA

Posted Sep 26, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers a competitive pay, generous bonus structure, and comprehensive wellness program. The Director Data Operations role involves overseeing data resources, team leadership, and continuous improvement.

Senior Analyst, Customer Success

Company: J.D. Power

Location: USA

Posted Sep 26, 2024

The job posting is for a Senior Analyst position in the Data and Analytics Customer Success team at JD Power. The role involves supporting data analytics advisory engagements with automotive clients, analyzing market trends, and providing data-driven insights to improve client sales and pricing strategies.

Developer Educator

Company: Twilio

Location: USA

Posted Sep 26, 2024

Twilio is hiring a Developer Educator to create documentation for their products. The role involves creating technical documentation, working with a team, and improving the developer experience. The company values diversity, equity, and inclusion, and offers a range of benefits.

Provider Marketing Operations Manager

Company: Grow Therapy

Location: USA

Posted Sep 26, 2024

The job posting is looking for a Provider Marketing Operations Manager to optimize provider lifecycle engagement, drive acquisition and retention, and work with cross-functional teams to build consistent communications. The role requires experience in marketing, Hubspot, and email marketing, as well as analytical and creative skills.

Sr. Strategic Finance Manager - GTM

Company: Apollo.io

Location: USA

Posted Sep 26, 2024

The job description is for a strategic and operational role within a hypergrowth company, requiring a finance-focused professional with experience in GTM functions. The role involves partnering with senior management to optimize GTM strategies, improve revenue growth, and make key investment decisions.

Engineering Manager - Grafana Frontend

Company: Grafana Labs

Location: USA

Posted Sep 26, 2024

The company is looking for an Engineering Manager to lead the Grafana Sharing squad. The role involves managing a team of 4 engineers, creating a productive environment, and ensuring the product roadmap is defined and up-to-date.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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