Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Manager, Technical Account Management

Company: Cloudflare

Location: USA

Posted Sep 24, 2024

Cloudflare is a technology company that aims to build a better Internet. They provide a range of services, including cloud-based infrastructure, security, and performance optimization. The company is committed to diversity and inclusivity, and offers a range of benefits to its employees.

Interactive Designer, Brand

Company: Retool

Location: USA

Posted Sep 24, 2024

Retool is a company that aims to bring good software to everyone by providing a new type of development platform that combines traditional software development with a drag-and-drop UI editor and AI. They are looking for an Interactive Designer to design a cohesive and beautiful experience for their website, which is critical to their success.

Senior Software Engineer II, Payment Integrity

Company: Oscar

Location: USA

Posted Sep 24, 2024

Oscar Health is hiring a Senior Software Engineer II Payment Integrity to join their Engineering team. The role involves developing a cutting-edge claims system, leveraging machine learning to identify fraud, and working with top-notch engineers to deliver high-impact projects.

Social Media & Community Manager

Company: Glorious

Location: USA

Posted Sep 24, 2024

Glorious is a lifestyle gaming hardware company looking for an organized and experienced Social Media and Community Manager to join their Marketing team. The ideal candidate will have deep experience creating and managing content for social and community platforms and the ability to engage with community members daily.

Director of Engineering, Meraki Cloud Software Quality

Company: Cisco Meraki

Location: USA

Posted Sep 24, 2024

The job posting is for a head of Meraki Cloud Software Quality, responsible for leading teams in automating testing and building tools. The company culture is collaborative and inclusive, and the ideal candidate has extensive software quality experience and excellent communication skills.

Sr. Software Engineer - Frontend (Web & Mobile)

Company: hims & hers

Location: USA

Posted Sep 24, 2024

The job posting is seeking a Senior Software Engineer to join the Subscription Management team at Hims and Hers. The role involves collaborating with cross-functional teams to build innovative features, enhancing user experience, and optimizing acquisition funnels to expand the customer base and increase revenue.

Principal Compensation Consultant

Company: SquareSpace

Location: USA

Posted Sep 24, 2024

Squarespace is looking for a senior level Compensation Consultant to join their team. The role involves analyzing external benchmark data, evaluating existing roles, providing consultation to senior business leaders, and creating presentations to educate partners. The company offers a range of benefits and perks, including a choice between medical plans, fertility and adoption benefits, and equity plan for all employees.

Sr. Business Analyst - Risk & Analytics

Company: NinjaHoldings

Location: USA

Posted Sep 24, 2024

NinjaHoldings is seeking an experienced business analyst to join their Risk and Analytics team. The candidate will design, implement, and manage decisions in their rules engine platform to ensure optimal decisions.

Technical Writer

Company: AgentSync

Location: USA

Posted Sep 24, 2024

The job posting is for a Technical Writer role at AgentSync, a compliance as a service solution. The role involves owning product documentation, working closely with various teams, and delivering clear and concise documentation to customers. The company offers a competitive compensation package and a positive work environment.

Mid-Level Software Engineer

Company: Zuub

Location: USA

Posted Sep 24, 2024

Zuub is a SaaS company looking for a Software Engineer to join their remote team. The company has secured $9 million in funding and is looking for someone with at least 5 years of experience to work on performance and stability improvement efforts across their APIs and applications.

AI Research Scientist (Control Theory)

Company: Phaidra

Location: USA

Posted Sep 24, 2024

Phaidra is seeking a Research Scientist to join their team, working on developing novel algorithmic architecture for intelligent control systems. The role involves designing and implementing models, reporting research findings, and collaborating with external partners. The company values curiosity, ownership, and transparency.

Strategic Customer Success Manager

Company: Vouched

Location: USA

Posted Sep 24, 2024

Vouched is building a powerful identity verification platform to provide access to critical services. The company is looking for a Strategic Customer Success Manager to foster deep customer relationships and drive sales growth.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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