Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Account Executive; Public Sector

Company: Offensive Security

Location: USA

Posted Sep 21, 2024

OffSec is a leading provider of continuous professional and workforce development training and education for cybersecurity practitioners. The company is looking for an Account Executive to develop and execute a territory plan to drive sales of their market-leading continuous cybersecurity training platform within the US Federal Department of Defense and Intelligence Agencies.

Info Security Engineer II

Company: American Specialty Health Incorporated

Location: USA

Posted Sep 21, 2024

American Specialty Health Incorporated is seeking an Information Security Engineer II to join their Information Security Operations ISO team. The position will improve the security functionality and effectiveness of their Information Technology investments. The job requires a strong experience in IT with a focus on information security, and the ability to interact in a positive and respectful manner.

Principal Product Manager - Expansion

Company: Apollo.io

Location: USA

Posted Sep 21, 2024

Apolloio is seeking a Principal Product Manager to drive user expansion through strategies and initiatives, collaborating with cross-functional teams to maximize customer lifetime value.

Senior Product Manager - Consumer

Company: TeamSnap

Location: USA

Posted Sep 21, 2024

TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. They are seeking a highly skilled and motivated Senior Product Manager to lead and drive the execution of their B2C product vision.

Senior Product Designer - Growth

Company: Apollo.io

Location: USA

Posted Sep 21, 2024

The job posting is looking for a Senior Product Designer to help craft the future of Apollo Product Design. The role involves working with the Product Manager and Engineers to design and iterate on user experiences, and requires a strong understanding of design principles, user research, and collaboration.

Sr. Product Manager

Company: Nextech

Location: USA

Posted Sep 21, 2024

Nextech is a leader in specialty healthcare technology solutions, seeking a Senior Product Manager to shape the strategic direction of their data-driven products and services. The ideal candidate is passionate about leveraging data to solve complex business challenges and has deep technical expertise.

Senior Finance Analyst - GTM

Company: Twilio

Location: USA

Posted Sep 21, 2024

Twilio is hiring a Senior Finance Analyst to join their team. The role will involve managing financial reports, forecasting, and budgeting. The company values diversity, equity, and inclusion and offers a range of benefits to its employees.

Sr. Front-End Software Engineer

Company: AKASA

Location: USA

Posted Sep 21, 2024

AKASA is a company that provides generative AI solutions for the healthcare revenue cycle, with a strong founding team and a growing customer base. They are committed to building an inclusive workplace and offer a range of benefits to their employees.

Cloud Administrator III

Company: Rackspace

Location: USA

Posted Sep 21, 2024

The job posting is for a technical support role at Rackspace, responsible for providing administration for cloud computing platforms, networks, and systems. The role requires 3 years of related experience, proficiency in cloud computing platforms, and certifications in AWS, Azure, GCP, or Openstack.

Senior Go-to-Market Analyst

Company: AffiniPay

Location: USA

Posted Sep 21, 2024

The job posting is looking for a Senior GotoMarket Analyst to partner with the marketing team in optimizing lead management, building dynamic reporting, and driving operational strategy. The ideal candidate should have experience in connecting various data sources, building dashboards, and providing actionable insights.

Client Security Partner

Company: Contrast Security

Location: USA

Posted Sep 21, 2024

Contrast Security is a leading provider of security technology that enables software applications to protect themselves against cyberattacks. The company is recognized for its innovation in Runtime Security and has been named one of the hottest cybersecurity companies in the 2024 Citizens JMP Securities LLC Cyber 66 Report.

Director of Resource Management Office

Company: Bishop Fox

Location: USA

Posted Sep 21, 2024

Bishop Fox is a leading authority in offensive security, seeking an RMO Director to lead strategic resourcing efforts. The company has a culture of excellence and has worked with top global companies, and is now expanding rapidly.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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