Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Developer Educator - Ecosystem

Company: Twilio

Location: USA

Posted Sep 21, 2024

Twilio is hiring a Developer Educator to develop and execute a comprehensive digital programs curriculum for developers, fostering creativity and driving developer adoption of Twilio's products. The role requires a deep understanding of the developer community and technical knowledge to create engaging and informative content.

Technical Program Manager - Data & Go to Market Systems

Company: brightwheel

Location: USA

Posted Sep 21, 2024

Brightwheel is a technology company that aims to provide high-quality early education for every child by giving teachers more time with students and engaging parents in their kids' development. The company is seeking an experienced Technical Program Manager to drive cross-team technical project velocity and manage complex initiatives.

Cybersecurity Solutions Architect

Company: Dynamo Technologies

Location: USA

Posted Sep 21, 2024

The job description is for a Cybersecurity Solutions Architect to support the USDA Office of the CIO's Information Security Center. The role is a surge support position that will last approximately 4 months. The duties include attending architecture meetings, coordinating with security focus groups, and creating cybersecurity architecture documentation.

Assessment & Authorization Assessor

Company: Dynamo Technologies

Location: USA

Posted Sep 21, 2024

The job description is for a cybersecurity assessment role with a salary range of $120k-$130k. The job requires a background in cybersecurity, NIST, OMB, DHS, DoD, and FISMA, and experience in business analysis. The company, Dynamo, is an equal opportunity employer.

Sales Executive

Company: Loyal

Location: USA

Posted Sep 21, 2024

Loyal is a digital healthcare platform that is looking for a Sales Executive to help them achieve their mission of improving health by reaching consumers at the right time in their care. The role involves growing the business through customer acquisition, closing new business deals, and fostering new relationships with senior executives and decision makers.

Account Executive, Mid-Market

Company: Apollo.io

Location: USA

Posted Sep 21, 2024

Apolloio is seeking an Account Executive to drive net new customer acquisitions for their MidMarket team. The role involves closing new business opportunities, cultivating expansion revenue growth, and managing the sales process from discovery to finalizing deals.

Senior Business Operations Manager - Customer Support

Company: Sprout Social

Location: USA

Posted Sep 21, 2024

Sprout Social is looking for a Senior Business Operations Manager to join their Customer Support team. The role involves strategic planning, leadership alignment, special projects, and communication. The ideal candidate is an analytical, detail-oriented, and results-driven operations professional with experience in business operations and customer experience.

Senior Manager - Field Marketing

Company: Rackspace

Location: USA

Posted Sep 21, 2024

The job posting is for a Senior Manager Field Marketing position in the Public Cloud Business Unit, responsible for leading marketing programs, managing a team, and working closely with sales leaders to achieve pipeline growth targets.

Senior Marketing Events Manager

Company: Renaissance

Location: USA

Posted Sep 21, 2024

Renaissance is a global leader in preK-12 education technology, seeking an experienced Senior Marketing Events Manager to lead event strategy and execution efforts.

Strategic Account Manager

Company: Loyal

Location: USA

Posted Sep 21, 2024

The company is seeking a Strategic Account Manager to work with their largest customers in the healthcare industry. The ideal candidate will have experience in account management, a proven track record of maintaining and growing customer relationships, and a bachelor's degree in a related field.

Business Process Program Manager

Company: Stripe

Location: USA

Posted Sep 21, 2024

The job posting is for a Business Process team member at Stripe, responsible for creating and executing strategies to ensure operational efficiency. The role requires experience in business process analysis, strategy, and operations consulting, as well as program management skills. The team is looking for someone who can partner with cross-functional stakeholders, drive support-centric projects, and optimize support processes.

Marketing Campaign Strategist

Company: Sprout Social

Location: USA

Posted Sep 21, 2024

Sprout Social is looking to hire a Marketing Campaign Strategist to join their Marketing team. The role involves creating customer campaigns, webinars, and growth motions to drive expansion, upsell, and cross-sell of existing customers. The company offers a range of benefits, including insurance, flexible paid time off, and ongoing education and development opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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