Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Email Operations Specialist

Company: Mercury

Location: USA

Posted Sep 21, 2024

Mercury is looking for an Email Operations Specialist to carry on Gary Thuerk's legacy in email marketing. The role involves designing and implementing email templates, leading QA, and collaborating with the Lifecycle Marketing team.

Sr. Product Designer II - Strategic Integrations

Company: HubSpot

Location: USA

Posted Sep 21, 2024

The job posting is describing a Senior Product Designer II role at HubSpot, where the candidate will have a seat at the table, co-own a part of the product, and have autonomy to drive its strategy and vision. The company values strong opinions, clear expectations, and career paths. The role involves designing a connected journey, communicating ideas visually, and contributing to a shared strategy and roadmap.

Principal Data Scientist

Company: Grafana Labs

Location: USA

Posted Sep 21, 2024

The job posting is for a Principal Data Scientist position at Grafana Labs, requiring experience in deploying ML models, coordinating with teams, and establishing standards for data science. The role involves working on projects such as refining time series forecasts, partnering with Data Engineering, and collaborating with other teams.

Senior Red Team Consultant

Company: Bishop Fox

Location: USA

Posted Sep 21, 2024

Bishop Fox is a leading authority in offensive security, providing solutions for continuous penetration testing, red teaming, and attack surface management. They are seeking remote US-based hacking professionals to join their team and help build a more secure world.

Director - MSP Partners

Company: Tanium

Location: USA

Posted Sep 21, 2024

Tanium is seeking a Regional Sales Director to develop and expand its Managed Services Provider program in the Eastern MSP partner sales. The role involves identifying, recruiting, and enabling sales campaigns for the Eastern half of North America, working closely with internal teams and stakeholders.

Customer Support Representative

Company: COMPLY

Location: USA

Posted Sep 21, 2024

COMPLY is a high-growth organization that provides compliance solutions to clients globally. They are looking for a Customer Support Representative to join their dynamic team and provide exceptional customer support.

Consulting Account Executive - Strategic HCLS

Company: Hakkoda

Location: USA

Posted Sep 21, 2024

Hakkoda is a modern data consultancy that empowers data-driven organizations to realize the full value of the Snowflake Data Cloud and AWS platform capabilities. They are looking for curious and creative individuals who want to be part of a fast-paced dynamic environment where everyone's input and efforts are valued.

Senior Technical Product Manager - Ecosystem Integrations

Company: Contrast Security

Location: USA

Posted Sep 21, 2024

The job posting is for a Senior Technical Product Manager to lead ecosystem integrations strategy, develop product roadmap, and collaborate with cross-functional teams. The role requires technical expertise, strategic thinking, and strong communication skills.

Brand Design Lead

Company: Khan Academy

Location: USA

Posted Sep 21, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. The company is looking for a Brand Design Lead to join their External Relations team, who will be responsible for creating visual assets for marketing and fundraising campaigns.

Support Specialist - Operations

Company: Restaurant365

Location: USA

Posted Sep 21, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. The company is focused on empowering team members and constantly improving to be the best in class. The Support Specialists Operations team is responsible for helping customers with software operations, catering, and manager log functions.

Program Manager Privia Care Partners

Company: Privia Health

Location: USA

Posted Sep 21, 2024

The job description is for a Program Manager at Privia Care Partners, responsible for leading cross-functional initiatives to enable practices to transition to value-based care. The role requires expertise in data analysis, programming languages, and healthcare data formats. The salary range is $92,000 to $115,000 per year, with an annual bonus targeted at 15%.

Senior Technical Designer

Company: Trafilea

Location: USA

Posted Sep 21, 2024

Trafilea is a dynamic and innovative Tech Ecommerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. The company is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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