Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Enterprise IT Support Officer

Company: ManTech

Location: USA

Posted Sep 16, 2024

ManTech is seeking a motivated career and customer-oriented Enterprise IT Support Officers EITSO to serve on a team of IT support professionals responsible for remote incident response. The role involves using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for all incoming incidents, requests, and demands.

Senior Data Scientist

Company: Reddit

Location: USA

Posted Sep 16, 2024

Reddit is looking for experienced Data Scientists to join their remote-friendly team. The role involves driving the success of key product areas, leading and contributing to product strategy, and working with cross-functional partners.

Sr Director - HR Technology

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is hiring a Sr Director of HR Technology to lead the global HR Technology team, responsible for managing and enhancing platforms such as Workday, Greenhouse, ServiceNow, and a suite of Talent systems. The role requires 8+ years of experience in HR technology leadership roles, strong knowledge of Workday, Greenhouse, and other Talent platforms, and ability to lead a global matrixed organization.

Sr. Manager - Solutions PMM

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is hiring a Sr Manager Solutions PMM to work cross-functionally across business units to bring solutions to market. The role requires strong communication skills, ability to strategize and craft compelling messaging, and experience in product marketing or Go-To-Market background.

Channel Account Manager

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is seeking a Channel Account Manager to lead and expand its channel development efforts. The ideal candidate will have a background in both partner and direct sales, enabling them to drive successful partnerships and engage at the CXO level.

Director, Project Management

Company: Pfm

Location: USA

Posted Sep 16, 2024

QuartzBio is looking for a Director of Project Management to oversee the planning and execution of projects for the implementation of their Software as a Service (SaaS) solutions. The role involves leading a team of project managers, developing and implementing project management methodologies, and collaborating with senior leadership to align project goals with business objectives.

Senior Director - Platform Engineering

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is hiring a Senior Director Platform Engineering to lead their IT Platform strategy and team. The role involves managing cloud infrastructure, team leadership, automation, and security. The company values diversity, equity, and inclusion and offers competitive pay and benefits.

Senior Solutions Engineer

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is looking for a Senior Solutions Engineer to join their team. The role involves partnering with Account Executives to execute presales activities, becoming an expert builder and evangelist of Segments products, and leading technical evaluations with prospects. The company values diverse experiences and encourages applicants from non-traditional backgrounds.

Product Marketing Manager

Company: Cobalt

Location: USA

Posted Sep 16, 2024

Cobalt is seeking a Product Marketing Manager to join their team, responsible for developing and writing compelling content to communicate the value proposition of their cybersecurity services. The company is committed to helping customers reduce risk quickly and innovate securely, and offers a range of benefits and perks.

Sales Development Representative

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is looking for a Sales Development Representative to join their team. The role involves researching and generating prospective customers, breaking into new companies and markets, and achieving monthly goals. The company values diversity and encourages applicants from non-traditional backgrounds.

Sr Virtual Tax Advisor

Company: H&R Block

Location: USA

Posted Sep 16, 2024

The job description is for a Senior Virtual Tax Advisor at H&R Block, responsible for preparing clients' tax returns, supporting Virtual Tax Advisors, and providing excellent client service. The company values diversity and inclusion and is committed to providing a positive work environment.

Senior Workday Architect, HCM

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is looking for a Workday Senior Architect with expertise in HCM Lifecycle, hire to retire, Security, and Reporting. The ideal candidate will design and implement system changes, provide unparalleled support to the growing Twilions, and serve as a subject matter expert.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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