Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Manager - Business Development

Company: Cobalt

Location: USA

Posted Sep 16, 2024

Cobalt is a company that offers pentesting services and is looking for a team manager to lead their business development team. The company is committed to diversity and equal employment opportunities and offers a range of benefits to its employees.

Director - Cybersecurity Counsel

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is looking for an experienced Director Cybersecurity Counsel to act as Twilio's first dedicated global cybersecurity legal lead. The role will provide legal advice and support with respect to existing and new global and state cybersecurity laws and regulations applicable to Twilio's telecommunications and software business.

Senior Software Engineer - Messaging

Company: Reddit

Location: USA

Posted Sep 16, 2024

The Messaging team is looking to hire a Senior Software Engineer to work on infrastructure and software development. The team is working on projects such as promoting event-driven architectures, engineering Kafka as a platform, and automating critical aspects of the event-driven development process.

Full Stack Engineer

Company: Mark43

Location: USA

Posted Sep 17, 2024

Mark43 is a company that empowers communities and governments with new technologies to improve safety and quality of life. They are seeking experienced full-stack software engineers to build cloud-based public safety software. The company values diversity, innovation, and teamwork, and offers competitive compensation and benefits.

Financial Data Analyst

Company: STAT Recovery Services

Location: USA

Posted Sep 17, 2024

STAT Recovery is a recovery management firm that aims to deliver value to suppliers. They are a fast-growing, privately-owned startup with a remote team across 17 states. The company values inclusivity, positivity, and collaboration, and is looking for a Financial Data Analyst to join their Analytics team.

Staff Data Scientist - Ads Experimentation

Company: Reddit

Location: USA

Posted Sep 16, 2024

Reddit is looking for an experienced Staff Data Scientist to partner with product managers, engineers, and data scientists to uplevel the experimentation capabilities of the ads organization. The role involves creating processes, templates, and tools, leading the experimentation council, and exploring new experiment design techniques.

Financial Services Senior Strategic Account Executive

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is hiring a Financial Services Senior Strategic Account Executive to lead relationships with enterprise customers and drive sales cycles. The role requires 10+ years of sales experience, expertise in managing quantitative products, and a track record of delivering revenue and gross profit results.

Director - Application and Cloud Security

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is hiring a Director of Application and Cloud Security to lead the development and implementation of an industry-leading product security strategy and roadmap. The role requires experience in application and/or product security, software development, and leadership.

Technical Account Manager 3 - Voice & Video

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is looking for a Technical Account Manager to support top-tier strategic customers in North America. The role requires strong technical and diplomatic skills, experience with RESTful technology, and ability to troubleshoot complex technical issues.

Billing & Technical Customer Service Advisor

Company: Conduent Commercial Solutions, LLC

Location: USA

Posted Sep 16, 2024

The job posting is for a Billing and Technical Customer Service Advisor role that offers a competitive pay rate, health benefits, and opportunities for growth and development. The role involves working from home, taking calls, and providing excellent customer service. The company, Conduent, is an equal opportunity employer that values individuality and offers a great work environment.

Sr. Financial Analyst

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is looking for a Senior Financial Analyst to join their revenue FPampA team. The role involves creating and maintaining key business metrics, analyzing customer and product usage, and devising analytics to inform investment strategies.

Campaign Manager - New Business & Partner Marketing

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is looking for a Campaign Marketing Manager to develop integrated campaigns for new business and partner marketing, with a focus on driving qualified marketing leads and pipeline.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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