Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Application Support Engineer

Company: Icertis

Location: USA

Posted Sep 15, 2024

Icertis is a company that provides contract intelligence platform, and they are looking for an Application Support Engineer to join their Customer Support unit. The role involves providing technical support to customers, collaborating with them to troubleshoot issues, and customizing the product based on their use cases.

Pre-Sales Architect - Data Engineering

Company: Snowflake

Location: USA

Posted Sep 15, 2024

The job posting is looking for a Data Engineering Presales Architect to join the Professional Services team at Snowflake. The role involves working with customers to understand and scope data engineering use cases, designing high-level solutions and proposals, and providing technical expertise on Snowflake's data engineering features.

Data Scientist

Company: Thirdwave

Location: USA

Posted Sep 15, 2024

Thirdwave is looking for a Data Scientist to join their team. The ideal candidate has a strong analytical mindset and is passionate about blockchain and emerging technologies. As a Data Scientist, you will analyze blockchain wallets and transactions to derive actionable insights and contribute to the company's growth.

Platform Lead, Human-in-the-loop

Company: Airbnb

Location: USA

Posted Sep 15, 2024

The job posting is for a Platform Lead Product Manager for Human-in-the-Loop (HITL) initiatives at Airbnb's Digital Platform team. The role involves leading AI evaluation and feedback strategies, developing a comprehensive feedback framework, and enhancing AI quality. The job requires a strong understanding of AI, excellent communication skills, and experience in product management.

Accounts Receivable Specialist

Company: Caret

Location: USA

Posted Sep 15, 2024

CARET is looking for an Accounts Receivable Specialist to drive collections, manage payments, and maintain accurate records. The role requires a bachelor's degree in Accounting or Finance, experience with NetSuite and Salesforce, and strong communication and problem-solving skills.

Senior Site Reliability Engineer

Company: Webflow

Location: USA

Posted Sep 15, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. They are looking for a Senior Site Reliability Engineer to improve the reliability and stability of their customer-facing production infrastructure.

Senior Cloud DevOps Engineer

Company: Sagent

Location: USA

Posted Sep 15, 2024

Sagent is a company that is transforming the mortgage servicing industry by bringing a modern experience to customers. They are looking for a Senior DevOps Engineer to lead the implementation and management of their DevOps practices. The job requires experience in software development, infrastructure engineering, and automation, as well as proficiency in Azure and Google Cloud Platform.

Software Developer III – Web Development (React)

Company: Jenzabar

Location: USA

Posted Sep 15, 2024

The job posting is for a software developer position that requires experience in web development, software engineering, and team collaboration. The role involves designing, developing, and debugging software applications, working closely with the team and management, and ensuring architectural consistency. The job also requires experience with SQL and relational databases, as well as knowledge of business logic and software development best practices.

Senior Software Engineer - Data Visualization Products

Company: Webflow

Location: USA

Posted Sep 15, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. They are looking for a Senior Software Engineer to join their Webflow Analytics Engineering team to build powerful capabilities that provide key metrics and insights about Webflow traffic and usage.

Senior Enterprise Customer Success Manager

Company: Updater

Location: USA

Posted Sep 15, 2024

The job posting is for a Senior Enterprise Client Success Manager at Updater, a company that helps people move from one home to another. The role involves onboarding clients, advising them on best practices, and building relationships. The ideal candidate has empathy, humility, strong communication skills, and experience in client success and account management.

Pre-Sales Architect - AI/ML

Company: Snowflake

Location: USA

Posted Sep 15, 2024

Snowflake is looking for a Presales Architect to join their Professional Services team. The ideal candidate will have a strong background in data science and cloud architecture, and experience working with customers in a presales or postsales technical role.

Customer Support Specialist

Company: Jellyfish

Location: USA

Posted Sep 15, 2024

The job posting is for a Customer Success organization at Jellyfish, a company that provides an Engineering Management Platform. The role involves troubleshooting customer issues, educating clients on features, and working with the engineering team to resolve problems. The company values diversity, teamwork, and a sense of humor.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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