Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Customer Support Specialist

Company: Muck Rack

Location: USA

Posted Sep 15, 2024

The job posting is looking for an analytical and curious Customer Support Specialist to join their team. The role involves providing best-in-class service to customers, troubleshooting software issues, and working closely with other teams. The company offers a competitive salary and a geoneutral approach to compensation.

Senior Software Engineer (Control Plane)

Company: Phaidra

Location: USA

Posted Sep 15, 2024

The job posting is looking for a driven Software Engineer Backend to lead the technical foundation of the Control Plane team. The team will be responsible for providing services, APIs, and processes to orchestrate core customer serving products. The ideal candidate will have strong experience in designing and implementing services, APIs, and backend solutions, and will be able to contribute to the design and implementation of the product backend.

Senior Engineer (Platform)

Company: Oyster

Location: USA

Posted Sep 15, 2024

The company is expanding its Engineering function with a new Platform role, focusing on elevating Developer Experience and Platform Operations. The role requires experience in software development, deployment, and operation of web applications, as well as knowledge of observability, telemetry, and monitoring.

Sr. Manager - Paid Marketing

Company: Wealthfront

Location: USA

Posted Sep 15, 2024

Wealthfront is a financial technology company that empowers individuals to take control of their financial futures through high-interest saving, automated investing, and financial planning. They are looking for a Sr Manager of Paid Marketing to scale their paid marketing efforts and accelerate customer acquisition growth.

Software Engineer (AI Core)

Company: Phaidra

Location: USA

Posted Sep 15, 2024

The job posting is looking for a driven Software Engineer to join the AI Core team. The team collaborates closely with other teams and works on designing and implementing significant parts of the code base. The job requires experience with Machine Learning, Python, and production Software Engineering. The company offers a competitive salary and equity.

Sales Engineer

Company: Array

Location: USA

Posted Sep 15, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. The company is focused on providing opportunities for high-performing individuals to have a deep impact in the fast-growing fintech space.

Senior Data Engineer

Company: brightwheel

Location: USA

Posted Sep 15, 2024

Brightwheel is seeking a Senior Data Engineer to join the Data Engineering team. The company is committed to creating a diverse and inclusive work environment and is an equal opportunity employer.

Senior Software Engineer - Cloud Insights

Company: Grafana Labs

Location: USA

Posted Sep 15, 2024

Grafana Cloud is a composable observability platform that integrates metrics, logs, and traces. The company is looking for a senior software engineer to build SaaS applications at scale, with a focus on providing a great end-user and developer experience.

Senior Marketing Program Manager

Company: Calabrio

Location: USA

Posted Sep 15, 2024

Calabrio is a customer experience intelligence company that empowers organizations to enrich human interactions. They are seeking a Senior Marketing Program Manager to join their growing team and are offering a range of benefits, including a global team, innovative product culture, and comprehensive benefits.

Sr. Marketing Manager - Agencies & Partners

Company: Webflow

Location: USA

Posted Sep 15, 2024

Webflow is looking for a Sr Marketing Manager to lead creative marketing strategies and drive adoption and awareness for agencies, freelancers, and service providers. The role requires 7+ years of marketing experience, strong analytical skills, and a collaborative mindset.

Senior Application Support Consultant

Company: Icertis

Location: USA

Posted Sep 15, 2024

Icertis is a company that provides contract intelligence platform, with a mission to be the contract intelligence platform of the world. They offer a range of benefits to their employees, including flexible work environment, paid holidays, and equity component in the compensation package.

Senior Data Scientist

Company: Webflow

Location: USA

Posted Sep 15, 2024

Webflow is hiring a Senior Data Scientist to join their team in San Francisco or US remote. The role involves building a deep understanding of how customers create with Webflow's product, identifying business questions, and providing data analysis to answer them. The company offers a range of benefits, including equity ownership, health insurance, and paid parental leave.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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