Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Blockchain Data Engineer

Company: Kraken

Location: USA

Posted Sep 02, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to buy, sell, and trade cryptocurrencies. The company is committed to industry-leading security, crypto education, and world-class client support.

Director of Marketing Automation

Company: Workiva

Location: USA

Posted Sep 02, 2024

Workiva is seeking a Director of Marketing Automation to join their dynamic marketing operations team. The ideal candidate will be a subject matter expert in Marketo and act as the product owner, focusing on scaling marketing automation efforts across multiple business functions and regions.

Demand Generation Marketer

Company: Standard Metrics

Location: USA

Posted Sep 02, 2024

Standard Metrics is a financial collaboration platform that is looking for a Demand Generation Marketer to help drive demand and expand their customer base. The company offers a competitive salary, benefits, and a remote-first work environment.

SVP Customer Success

Company: Quantum Metric

Location: USA

Posted Sep 02, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits and perks, including flexible work environments, unlimited paid time off, and a robust onboarding and training program. The company is looking for a SVP of Customer Success to lead their customer-facing team and drive customer success outcomes.

Senior Director - Product Management

Company: Icertis

Location: USA

Posted Sep 02, 2024

Icertis is a company that provides contract intelligence platform, with unmatched technology and category-defining innovation. They are looking for a Senior Director of Product Management to enable innovation for their product portfolio, including the ICI platform, GovCon solution, and Procurement for Public Sector. The ideal candidate should have experience in Enterprise B2B, government sector, and related ERP systems, with proficiency in driving hands-on labs and building compelling demos.

Enterprise Customer Success Manager / Senior Customer Success Manager

Company: Mitratech

Location: USA

Posted Sep 02, 2024

Mitratech is a company that values diversity and inclusivity, with a culture that supports individual excellence and learning opportunities. They are looking for a Customer Success Manager to join their global team, with a focus on building channel partner and client productivity.

Travel & Events Partner

Company: Kraken

Location: USA

Posted Sep 02, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to achieve financial freedom and inclusion. The company is looking for a Travel and Events team member to plan and lead in-person retreat and working session experiences, manage relationships with global suppliers, and provide support to traveling colleagues.

Product Marketing Manager - Identity Verification

Company: Plaid

Location: USA

Posted Sep 02, 2024

Plaid is a company that aims to empower people to take control of their finances by building tools and experiences for developers to create their own financial products. The company is looking for a candidate to drive adoption and revenue of their Identity solutions by developing and executing strategies to expand into new markets and unlock new use cases.

Software Engineer (Data Platform)

Company: Phaidra

Location: USA

Posted Sep 02, 2024

The job posting is for a Software Engineer Backend position at Phaidra, a company that builds a data platform. The job requires experience in software engineering, distributed systems, machine learning, and DevOps. The company is looking for a team member who is bold, creative, and has empathy for customers. The job offers a competitive salary and equity.

Engineering Manager

Company: Tailscale

Location: USA

Posted Sep 02, 2024

Tailscale is seeking a Software Engineering Manager to join their growing team. The company is building a future for the Internet that is easy, sensible, and safe. The job description highlights the importance of leadership, collaboration, and technical direction.

Operations Program Manager, Customer Success

Company: Block

Location: USA

Posted Sep 02, 2024

The company, Block, is a global technology company that provides financial services and commerce solutions. The company has a positive sentiment and is described as a partner to sellers of all sizes, helping them to grow and succeed.

Site Reliability Engineer II - Solutions

Company: Kraken

Location: USA

Posted Sep 02, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a world-class team with a strong security mindset, and a commitment to industry-leading security, crypto education, and world-class client support.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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