Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Director of Sales - Hospitality Vertical

Company: Ottimate

Location: USA

Posted Sep 02, 2024

Ottimate is seeking a dynamic and results-driven Director of Sales to lead a team of 56 Account Executives focused on selling their SaaS solutions to the hospitality vertical. The company values growth, customer focus, innovation, accountability, and communication, and offers a competitive salary, benefits, and a remote-first work environment.

Platform Manager - Routing

Company: Airbnb

Location: USA

Posted Sep 02, 2024

The job posting is for a Platform Manager role at Airbnb's Intelligent Support Platform, responsible for shaping and executing a routing vision to enhance customer service. The role requires 7 years of product management experience, a data-driven mindset, and ability to work with cross-functional teams.

Product Marketing Manager

Company: Newsela

Location: USA

Posted Sep 02, 2024

The role involves being an expert on user needs and challenges, informing product and go-to-market strategy, and differentiating Newsela ELA in the market. The job requires gathering insights, developing marketing materials, and building enablement materials. The role is part of an organization solving real challenges in K12 education and has a direct impact on the business.

VP - New Products

Company: Red Canary

Location: USA

Posted Sep 02, 2024

Red Canary is looking for an experienced product executive to oversee critical new product initiatives. The role involves building a net new market-first product offering, driving end-to-end success, and working closely with a talented cross-functional team.

Credit Underwriting Analyst

Company: Mercury

Location: USA

Posted Sep 02, 2024

The text describes a job opening at Mercury, a financial technology company, for a Credit Underwriter. The role involves analyzing data, structuring loan terms, and working with customers. The company offers a competitive salary and equity package.

Principal Technical Writer

Company: Red Canary

Location: USA

Posted Sep 02, 2024

Red Canary is a cybersecurity company that protects organizations from cyber threats. They offer a range of services and products, including technical documentation, and are committed to their customers' security. The company has a strong culture and offers a range of benefits to its employees.

DevOps Engineer I

Company: Pax8

Location: USA

Posted Sep 02, 2024

The DevOps Engineer I is responsible for handling planned project work, team ticket triage, and tools and access support for Engineering staff. They also monitor the performance of pipelines and support the development of applications and services.

Customer Support Representative

Company: COMPLY

Location: USA

Posted Sep 02, 2024

COMPLY is a high-growth organization that provides compliance solutions to clients globally. They are looking for a Customer Support Representative to join their dynamic team and provide exceptional customer support.

Lead - Compliance Coordinator

Company: Trusted

Location: USA

Posted Sep 02, 2024

Trusted Health is a digital labor marketplace and workforce management solution for the healthcare industry. They are looking for a team lead for the Onboarding and Compliance team with deep understanding and knowledge of healthcare staffing compliance and demonstrated leadership of an ambitious and successful team.

Senior Solutions Engineering Specialist - Risk Management

Company: Snyk

Location: USA

Posted Sep 02, 2024

The job posting is looking for a Senior Solution Specialist to join the Risk Management practice area, including Snyk AppRisk product. The role involves working closely with account executives, solutions engineers, and other teams to drive revenue and deliver technical presentations.

Lead Product Manager, Security

Company: CoreWeave

Location: USA

Posted Sep 02, 2024

CoreWeave is a cloud provider delivering massive scale GPU compute resources, building cloud solutions for compute-intensive use cases. They are seeking a Lead Product Manager for Security to join their team.

Platform Lead - Global Digital Experience Platform, Community Support

Company: Airbnb

Location: USA

Posted Sep 02, 2024

The job posting is for a Platform Lead for the Global Digital Experience Platform at Airbnb. The role involves leading a team of global product managers to develop intuitive self-solve experiences for Airbnb's community, and scaling Community Support operations while integrating cutting-edge technology.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages