Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Sales Operations Manager

Company: Nuna

Location: USA

Posted Sep 02, 2024

The Sales Operations Manager role at Nuna involves streamlining sales processes, maintaining CRM workflows, and delivering actionable insights. The ideal candidate has experience in sales operations, strong analytical skills, and excellent communication skills.

Staff Product Designer

Company: Dropbox

Location: USA

Posted Sep 02, 2024

The role description highlights the importance of design systems in making people's lives easier, with a focus on collaboration, user-centered design, and high-quality visual design. The role requires experience in design systems, interaction design, and visual design, with a strong portfolio and excellent communication skills.

Design Manager - Flywheel

Company: HubSpot

Location: USA

Posted Sep 02, 2024

The job posting is for a UX leader position at HubSpot, where the candidate will lead the Partner Product Group and work closely with product and engineering leaders to define the experience for partners. The role requires strong opinions, autonomy, and the ability to work with diverse teams.

Senior Frontend Engineer

Company: Cofactr

Location: USA

Posted Sep 02, 2024

Cofactr is a company that aims to make hardware as agile and scalable as software, using data and AI to build tools for electronics supply chain management. They are hiring a Senior Frontend Engineer to develop a new kind of UI and CX, and are looking for someone with experience building and scaling platforms, shipping high-quality production-ready features, and having design and UX sensibilities.

Solutions Engineer - HRIS

Company: Lattice

Location: USA

Posted Sep 02, 2024

The job posting is for a Solutions Engineer at Lattice, responsible for providing an amazing buyer experience, partnering with customers, and driving revenue growth. The role requires 2+ years of customer-facing experience, ability to simplify complex processes, and experience in designing and delivering strategic product demonstrations.

Client Success Manager - Health Insurance

Company: Gradient AI

Location: USA

Posted Sep 02, 2024

Gradient AI is a leading provider of AI solutions for the health insurance industry, offering predictive analytics products to improve loss ratios and profitability. The company is seeking a Client Success Manager to join its Professional Service team, responsible for client implementation, data analysis, and relationship management.

Senior Developer (Backend)

Company: 1Password

Location: USA

Posted Sep 02, 2024

1Password is a company that provides a password manager and other security tools. They are hiring senior developers to work on their programmatic interfaces team. The job requires experience in software development, a passion for coding standards and design patterns, and the ability to communicate effectively with teams. The company offers a range of benefits, including health and wellbeing programs, growth and future opportunities, and flexibility and community.

Senior Backend Engineer

Company: Cofactr

Location: USA

Posted Sep 02, 2024

Cofactr is a company that is on a mission to make hardware as agile and scalable as software. They are looking for a Platform Backend Engineer to build and maintain systems for automated supply chain management and warehouse logistics. The role requires experience with modern stacks and frameworks, and the company offers competitive salary and equity.

Director of Product Design

Company: Lattice

Location: USA

Posted Sep 02, 2024

Lattice is looking for a Director of Product Design to lead a team and help deliver connected, cohesive, and coherent experiences. The role involves owning the design strategy, partnering with research, data science, and engineering, and setting new levels of excellence for craft and execution.

Senior Director - Product Management

Company: AffiniPay

Location: USA

Posted Sep 02, 2024

AffiniPay is looking for a Senior Director of Product Management to lead the development of new products and features, with a focus on customer needs and business growth.

Senior Solution Architect - Cybersecurity

Company: Voltron Data

Location: USA

Posted Sep 02, 2024

Voltron Data is a Series A venture-backed startup that is on a mission to transform the way data is processed and analyzed. The company is looking for a Sr. Solutions Architect to join their team and work on building tailored solutions that drive real-world impact.

Senior Software Engineer - Web Platform

Company: Airbnb

Location: USA

Posted Sep 02, 2024

The text describes a job opening at Airbnb's Web Platform team, highlighting the team's mission to empower engineers and provide innovative features. The role involves working on technologies that shape the end-to-end developer experience, collaborating with product teams, and participating in all phases of software development.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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