Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Compliance and Contracts Manager

Company: Grafana Labs

Location: USA

Posted Sep 01, 2024

Grafana Labs is seeking a Governance Compliance and Contracts Manager to join their legal team. The role involves supporting global compliance and governance initiatives, contract negotiations, and processes. The successful candidate will be an organized and analytical thinker with a business-oriented approach.

Bilingual Fan Happiness Associate I

Company: Gametime United

Location: USA

Posted Sep 01, 2024

Gametime is a company that provides a platform for people to discover and access live experiences. They are looking for a Bilingual Spanish Fan Happiness Associate to provide direct support to customers in English and Spanish. The role requires excellent communication skills, multitasking, and adaptability. Gametime offers flexible PTO, medical insurance, and other benefits.

Lead Developer Advocate

Company: Snowflake

Location: USA

Posted Sep 01, 2024

The job posting is for a Senior Developer Advocate at Snowflake, responsible for building awareness and motivating developers to build applications on Snowflake. The role involves creating resources, engaging with external communities, and participating in the developer data ecosystem.

Global PetRelocation Manager

Company: PetRelocation

Location: USA

Posted Sep 01, 2024

PetRelocation is a global services company that helps pets move around the world. They are seeking a Global Pet Relocation Manager to manage the end-to-end process of pet relocations for clients. The ideal candidate will have strong relationship management skills, excellent communication skills, and a passion for working with global clients and pet owners.

Counsel - Trust & Safety

Company: Pinterest

Location: USA

Posted Sep 01, 2024

The job posting is for a Counsel Trust amp Safety role at Pinterest, requiring a qualified lawyer with experience in intermediary liability and content issues. The role involves providing legal support, drafting policies, and working with cross-functional teams. The company offers a flexible and collaborative work environment.

National Accounts AE

Company: Kontakt.io

Location: USA

Posted Sep 01, 2024

Kontaktio offers an advanced care delivery operations platform that leverages intelligent data analysis to provide actionable insights and AI-driven recommendations. The company has experienced exceptional growth, with a team expansion and quadrupled annual recurring revenue. Kontaktio is seeking a skilled National Accounts AE to help accelerate growth in the healthcare sector.

AI Research Scientist (Sequential Decision Making)

Company: Phaidra

Location: USA

Posted Sep 01, 2024

Phaidra is seeking a Research Scientist to work on developing novel algorithmic architectures for intelligent control systems. The role involves collaborating with other AI researchers, designing and implementing prediction and decision algorithms, and mentoring Research Engineers. The company values curiosity, ownership, transparency, and directness.

Sales Representative

Company: Outliant

Location: USA

Posted Sep 01, 2024

Outliant is a remote digital product development and startup consulting company looking to hire a fulltime Sales Representative. The role involves taking inbound sales calls, conducting outreach, and leading qualification cadences. The company offers flexible hours, unlimited PTO, and a fun work environment.

Product Manager - Support Experience

Company: Stripe

Location: USA

Posted Sep 01, 2024

The job posting is for a Product Manager on the Support Experience team at Stripe. The team develops technology to solve customer problems at scale. The ideal candidate will be user-focused, comfortable in ambiguity, and have strong technical skills.

Backend Engineer - Customer Engineering

Company: Level AI

Location: USA

Posted Sep 01, 2024

Level AI is a Series C startup that revolutionizes customer engagement by transforming contact centers into strategic assets. The company empowers organizations to enhance customer experience and drive growth with its AInative platform, which leverages advanced technologies such as Large Language Models.

Sr Staff Product Manager - Onboarding and Activation

Company: 1Password

Location: USA

Posted Sep 01, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They are looking for a customer-obsessed Product Manager to help them make users and customers more secure online. The company offers a range of benefits, including a generous PTO policy, wellness spending account, and employee stock option program.

Strategic Alliances Director

Company: Red Canary

Location: USA

Posted Sep 01, 2024

Red Canary is looking for a Principal Strategic Alliances Director to drive rapid growth with their strategic technology partnerships. The successful candidate will be a sales-focused results-driven ecosystem development executive and security stack expert who understands traditional SaaS GTM and sales strategy.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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