Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Sr. Fullstack Engineer I - Product

Company: Khan Academy

Location: USA

Posted Aug 28, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. The company values diversity, equity, and inclusion, and is committed to improving learning outcomes for students worldwide. The role involves building scalable backend services and complex stateful frontend user interfaces, and requires strong technical project management skills and experience with Generative AI.

Implementation Manager - Accounting

Company: Restaurant365

Location: USA

Posted Aug 28, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. The Implementation Manager Accounting role is responsible for leading new client implementations, managing multiple projects, and providing industry accounting expertise.

EDI Integration Engineer I

Company: American Specialty Health Incorporated

Location: USA

Posted Aug 28, 2024

American Specialty Health Incorporated is seeking an EDI Integration Engineer I to join their Information Technology department. The role involves managing file transformations, supporting client and internal reporting, and monitoring jobs. The company offers a remote work option and provides technology equipment.

Fullstack Software Engineer - SaaS

Company: Firstup

Location: USA

Posted Aug 28, 2024

Firstup is a company that aims to improve the employee experience by providing a communication platform that engages employees and delivers insights to help companies support and retain their talent. The company values its employees, offers a great work environment, and is committed to providing equal employment opportunities.

Technical Support Developer - API Sources

Company: Airbyte

Location: USA

Posted Aug 28, 2024

The job posting is for a Layer 3 Support Engineer API Sources position, requiring a background in Computer Science or adjacent degree, with experience in Data Engineering or Software Engineering. The role involves providing advanced technical assistance and support to customers, working closely with Engineering teams, and developing code to address technical issues.

Customer Support Lead

Company: Mercury

Location: USA

Posted Aug 28, 2024

Mercury is hiring a Team Lead to manage a customer support team and improve the support experience. The role requires experience in leading customer support teams, expertise in adding structure for support teams, and comfortability working with technical issues.

SOLUTION INNOVATION - Platform Specialist

Company: Snowflake

Location: USA

Posted Aug 28, 2024

The job posting is seeking a talented Platform Specialist to join the Solution Innovation team, responsible for curating and maintaining demos for Snowflake SE and Product organizations. The ideal candidate will have deep Snowflake expertise, experience in technology consulting and sales engineering, and excellent technical writing and communication skills.

Front End Developer - React

Company: Sensor Tower

Location: USA

Posted Aug 28, 2024

Sensor Tower is a company that cultivates responsibly sourced market intelligence, providing insights to help businesses make better decisions. They offer a flexible work environment, competitive salary range, and benefits such as flexible time off, health and wellness stipend, and monthly internet stipend.

Technical Support Developer - Databases

Company: Airbyte

Location: USA

Posted Aug 28, 2024

The job posting is for a Layer 3 Support Engineer Databases position, requiring experience in data engineering, software engineering, and working with databases. The role involves providing technical assistance, debugging, and resolving complex technical issues. The job offers a competitive salary and equity package, and is a remote opportunity in the USA.

Principal Data Program Manager, Post-Sales

Company: Twilio

Location: USA

Posted Aug 28, 2024

Twilio is a company that powers real-time business communications and data solutions. They are looking for a Senior Data Program Manager to join their Segment Customer Success team. The role involves translating data insights into actionable strategies and measuring the effectiveness of programs based on data-driven metrics.

Senior Product-Led Sales and Outbound Strategy Manager

Company: Apollo.io

Location: USA

Posted Aug 28, 2024

The job posting is seeking a dynamic and strategic leader to join the team as the Senior Product-Led Sales and Outbound Strategy Manager at Apolloio. The ideal candidate has extensive experience in maintaining high email deliverability, outbound sales, and marketing or sales operations. The role offers a platform for innovation, data-driven decision-making, and making a tangible impact on business growth.

Commercial Counsel

Company: Modern Health

Location: USA

Posted Aug 28, 2024

The job posting is for a commercial legal team attorney position at Modern Health. The role involves leading negotiations and drafting commercial agreements, providing legal guidance, and contributing to process improvements. The company offers a range of benefits, including remote work options, generous time off, and professional development opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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