Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

District Manager - Media & Entertainment

Company: Snowflake

Location: USA

Posted Aug 18, 2024

Snowflake is looking for a District Manager to join their Communications Media and Entertainment Division. The role involves managing account executives, planning and executing sales strategies, and building relationships with clients. The company values inclusivity, collaboration, and open communication.

Principal Architect - Machine Learning

Company: Snowflake

Location: USA

Posted Aug 18, 2024

Snowflake is seeking a Principal Architect Machine Learning Industries Field CTO to join their team. The role involves providing leadership in working with technical and business executives to design and architecture of the Snowflake Cloud Data Platform. The ideal candidate should have experience in building and deploying machine learning solutions in the cloud, and have a passion for helping customers and partners drive faster time to insight.

Senior Backend Engineer - Mimir

Company: Grafana Labs

Location: USA

Posted Aug 18, 2024

The company is looking for a motivated self-starter to join the Mimir squad, responsible for maintaining the Mimir OSS project and owning and operating Grafana Cloud Metrics. The role involves designing, building, and maintaining critical systems, and collaborating with the team to deliver new features.

Senior Product Manager, Pricing

Company: Angi

Location: USA

Posted Aug 18, 2024

Angi is a company that is transforming the home services industry by creating a platform for homeowners and service professionals to find and book jobs. They have a mission to become the go-to platform for all home-related services and are looking for a product leader to help them achieve this goal.

Sr. Manager - Solutions PMM

Company: Twilio

Location: USA

Posted Aug 18, 2024

Twilio is hiring a Sr Manager Solutions PMM to work cross-functionally across business units to bring solutions to market. The role requires strong communication skills, ability to strategize and craft compelling messaging, and experience in product marketing or Go-To-Market background.

Customer Success Manager

Company: Zowie

Location: USA

Posted Aug 18, 2024

Zowie is a company that believes in using AI to improve customer service. They are seeking a Customer Success Manager to join their team in NY. The job involves planning and managing customer success, combining knowledge of Zowie's ins and outs with customer understanding, and owning revenue growth.

Clinical Staffing Recruiter

Company: Trusted

Location: USA

Posted Aug 18, 2024

Trusted Health is a digital labor marketplace and workforce management solution for the healthcare industry. They provide a platform for nurses to find job opportunities and handle benefits, payroll, and compliance. The company has received support from top institutional investors and has a mission to help more people get care.

Senior Marketing Manager - AI Driven Customer Reference Program

Company: HubSpot

Location: USA

Posted Aug 18, 2024

HubSpot is looking for a Senior Customer Reference Program Manager to reinvent their customer reference strategy and program. The ideal candidate has experience in customer marketing, marketing programs, and can organize and drive large cross-functional programs forward in a fast-paced environment.

Director - Project Management

Company: Olo

Location: USA

Posted Aug 18, 2024

Olo is a leading open SaaS platform that enables restaurant brands to reach millions of consumers. The company is looking for a Director to lead its Project Management team, which is responsible for guiding restaurant brands through the implementation process. The role requires experience in project management, team leadership, and customer service.

Senior Major Incident Manager

Company: Snowflake

Location: USA

Posted Aug 18, 2024

Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. The company is looking for a Senior Major Incident Manager to join their team and achieve their goal of helping customers achieve their business goals.

Head of Global Accounts

Company: Synthesia

Location: USA

Posted Aug 18, 2024

Synthesia is a company that uses AI to make video production easy for everyone. They are seeking an experienced SaaS Sales leader to join their team and drive revenue growth. The company has a strong culture and offers competitive benefits.

Global Consolidations Manager

Company: Icertis

Location: USA

Posted Aug 18, 2024

Icertis is a company that provides contract intelligence platform, with a mission to be the contract intelligence platform of the world. They offer a range of benefits to their employees, including flexible work environment, paid holidays, and equity component in the compensation package.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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