Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Product Marketing Manager

Company: Restaurant365

Location: USA

Posted Aug 18, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. They are looking for a product marketing expert to support the development of product positioning, storytelling, and messaging. The role requires experience in launching B2B SaaS products and excellent written and verbal communication skills.

Software Engineer

Company: AgentSync

Location: USA

Posted Aug 18, 2024

The job posting is for a Senior Software Engineer position at AgentSync, a company that provides Compliance as a Service solutions. The role involves building and maintaining a frontend application, working with product managers, and collaborating with other engineers. The company offers a competitive salary, benefits, and equity programs.

Senior Technical Support Engineer

Company: Kasada

Location: USA

Posted Aug 18, 2024

Kasada is a cybersecurity company that protects online users from bad bots. They are looking for a Senior Technical Support Engineer to join their team. The company values customer satisfaction, technical support skills, and a strong focus on customer success.

Implementation Manager - Framework

Company: Restaurant365

Location: USA

Posted Aug 18, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. They are focused on empowering team members and constantly improving to be the best. The company is looking for an Implementation Manager to manage client relationships and onboarding processes.

Director - Engineering

Company: Synack

Location: USA

Posted Aug 18, 2024

Synack is looking for a Director of Engineering to lead the transition from monolithic to microservices architecture and drive feature teams. The role requires exceptional leadership abilities, experience in building and mentoring engineering teams, and expertise in software development and Agile methodologies.

Engagement Manager

Company: Bishop Fox

Location: USA

Posted Aug 18, 2024

Bishop Fox is a leading authority in offensive security, providing solutions and services to top companies. They are expanding and hiring an Engagement Manager to join their team.

Regional Sales Manager

Company: EDB

Location: USA

Posted Aug 18, 2024

The Regional Sales Manager will be responsible for defining and running the go-to-market strategy, focusing on accelerating the growth of business across Enterprise and National accounts. The role requires a strong leader with experience in leading a team, building trusted advisor relationships, and driving end-to-end success of technology solutions.

Operational Excellence Project Manager

Company: Employer Direct Healthcare

Location: USA

Posted Aug 18, 2024

Employer Direct Healthcare is a company that aims to transform access to excellent care for self-insured employers and their employees. They have a mission to make a change in the US healthcare system by improving surgery outcomes, making people healthier, and lowering healthcare costs. The company is looking for a Project Manager to assess the performance of their Member Services teams and identify improvement opportunities.

Senior Product Manager

Company: Found

Location: USA

Posted Aug 18, 2024

Found is a company that provides tools for self-employed individuals to manage their finances and taxes. They are looking for a product manager to join their team and build a world-class banking product.

Account Manager

Company: EDB

Location: USA

Posted Aug 18, 2024

EDB is looking for an Account Manager to manage enterprise accounts, build relationships, and identify opportunities for growth. The role involves developing new business, upselling, and cross-selling, as well as analyzing client performance data and providing actionable insights.

Lifecycle Marketing Associate

Company: brightwheel

Location: USA

Posted Aug 18, 2024

Brightwheel is a technology brand in early education that aims to enable high-quality education for every child. They are seeking a Lifecycle Marketing Associate to optimize conversion metrics and write compelling copy. The ideal candidate will have experience in marketing, copywriting, and analytics.

Senior Software Engineer - AI

Company: Synack

Location: USA

Posted Aug 18, 2024

Synack is hiring a Senior Software Engineer to develop AI-driven solutions for the offensive security sector. The role requires experience in machine learning engineering, strong problem-solving skills, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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