Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Technical Solutions Associate

Company: Zip

Location: USA

Posted Aug 05, 2024

Zip is looking for a Technical Solutions Associate to join their rapidly growing startup. The role involves working closely with the Sales and Solutions teams to implement the Zip Integration Platform for customers. The job requires experience in integrating systems, iPaaS tools, and scripting languages like Python and JavaScript.

Senior Solutions Engineer

Company: Grafana Labs

Location: USA

Posted Aug 05, 2024

The Solutions Engineering team enables Grafana Labs' growth by educating customers and sharing technical expertise. A Solutions Engineer is responsible for technical engagement, product presentations, and communication with customers and internal teams.

EDI Integration Engineer II

Company: American Specialty Health Incorporated

Location: USA

Posted Aug 05, 2024

American Specialty Health Incorporated is seeking an EDI Integration Engineer II to join their Information Technology department. The role involves managing file transformations, providing mentorship, and leading the implementation of EDI connections.

Financial Analyst

Company: Quantum Metric

Location: USA

Posted Aug 05, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits, including flexible work environments, professional development opportunities, and a focus on work-life balance. The company is looking for a Financial Analyst to join their team, with a focus on providing world-class financial and analytical support to the organization.

Senior Customer Success & Solutions Specialist (AMR)

Company: SplitMetrics

Location: USA

Posted Aug 05, 2024

The role is seeking a highly experienced Senior Customer Success and Solutions Specialist to lead the expansion in the AMR market. The ideal candidate will have deep expertise in mobile marketing and app growth, and will be responsible for customer success, solutions engineering, and sales.

Security Engineer - Infrastructure & Cloud Security

Company: Dropbox

Location: USA

Posted Aug 05, 2024

Dropbox is looking for a Security Engineer to join their team. The role involves safeguarding their digital ecosystem, reviewing infrastructure, and implementing security solutions. The company provides a range of innovative cloud-based solutions to empower individuals and businesses to share and collaborate on files seamlessly.

Senior Product Manager - AI/ML

Company: Grafana Labs

Location: USA

Posted Aug 05, 2024

The job posting is for a Product Manager position at Grafana Labs, responsible for developing a vision and strategy for AI products, working with cross-functional teams, and communicating effectively with stakeholders.

Reals Manager

Company: Firstup

Location: USA

Posted Aug 05, 2024

Firstup is a company that aims to improve the employee experience by providing a communication platform. They are looking for a Renewals Manager to manage the renewal process of existing client contracts. The role requires excellent communication skills, experience with Salesforce, and a proven track record of success.

Information System Security Officer

Company: ScienceLogic

Location: USA

Posted Aug 05, 2024

The job posting is for a FedRAMP Authorization program officer at ScienceLogic, responsible for ensuring the success of the program and working closely with various teams. The role requires experience with FedRAMP, NIST 80053, FISMA, and DoD ILs, as well as strong communication and analytical skills.

Senior Software Engineer - Financial Data Products

Company: Zepz

Location: USA

Posted Aug 05, 2024

The job posting is looking for an experienced backend engineer with strong skills in Python or Java, data pipelines, and DevOps. The role involves designing and building scalable and maintainable systems, working closely with product owners and other engineers, and promoting knowledge sharing across teams.

Penetration Testing Consultant

Company: Crosslake Technologies LLC

Location: USA

Posted Aug 05, 2024

The text describes a company called Crosslake that provides penetration testing services to clients. The company believes in a proactive approach to technology value creation and is looking for a candidate to join their team.

Lead Product Marketing Manager

Company: Unqork

Location: USA

Posted Aug 05, 2024

Unqork is a company that provides an Enterprise App Cloud solution, allowing organizations to create and manage applications in the cloud with zero code. The company serves enterprises of all sizes and has a diverse range of customers. The job posting is for a Marketing Manager position, responsible for leading customer marketing initiatives and industry campaigns.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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