Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Support Specialist

Company: Virtasant Inc.

Location: USA

Posted Aug 04, 2024

Virtasant is a leading cloud consulting services provider seeking experienced Support Specialists to join their team. The role demands strong problem-solving skills, excellent communication capabilities, and a deep knowledge of their products and services.

Senior Technical Program Manager - Support Learning

Company: Snowflake

Location: USA

Posted Aug 04, 2024

The Senior Technical Program Manager Support Learning role is responsible for designing and implementing leadership development experiences for the Global Support organization. The role will contribute to the effective development of Global Support employees and implement industry-standard learning and development best practices.

Senior Strategic Events Manager

Company: Red Canary

Location: USA

Posted Aug 04, 2024

The job posting is for an event marketer position at Red Canary, requiring 7+ years of B2B marketing experience, 3+ years of agency andor direct brand marketing experience, and a creative mindset with an obsession for details and impeccable flawless execution.

Customer Success Engineer

Company: Quantum Metric

Location: USA

Posted Aug 04, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits, including flexible work environments, professional development opportunities, and a collaborative culture.

Intermediate Security Engineer - Vulnerability Management

Company: GitLab

Location: USA

Posted Aug 04, 2024

The GitLab Vulnerability Management team is looking for an automation-focused security engineer to join their team. The role involves managing and contributing to vulnerability management tools, working cross-functionally to help GitLab teams execute on the vulnerability management program, and having the opportunity to learn about and have impact upon the complete range of vulnerability types across GitLab's cloud environments and products.

Product Manager (Databases/HA)

Company: EDB

Location: USA

Posted Aug 04, 2024

The job posting is looking for a Product Manager with experience in driving complex technical products for enterprise-class data-intensive products. The role requires specific technical knowledge and collaboration with cross-functional teams to deliver products and features that meet customer needs.

AI/ML Engineer

Company: Contrast Security

Location: USA

Posted Aug 04, 2024

Contrast Security is a leading provider of security technology that enables software applications to protect themselves against cyberattacks. The company is looking for an ML Developer to join its team and contribute to innovative solutions that safeguard countless applications and systems.

Senior Manager - Enablement Programs and Operations

Company: 1Password

Location: USA

Posted Aug 04, 2024

1Password is a company that provides a password manager and other security tools. They are looking for a Senior Manager of Enablement Programs and Operations to lead a team and develop programs to enhance the effectiveness and efficiency of their enablement programs.

Staff Security Engineer - Infrastructure Security

Company: 1Password

Location: USA

Posted Aug 04, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They are committed to customer privacy and security, and are looking for an experienced engineer to champion security efforts in their cloud infrastructure.

Senior Backend Product Software Engineer

Company: Dropbox

Location: USA

Posted Aug 04, 2024

The role description for a Product Engineer at Dropbox emphasizes the importance of developing and enhancing their suite of products to deliver exceptional user experiences. The company is on a mission to expedite the creation and implementation of AI-enabled products, and the engineer will work closely with cross-functional teams to turn innovative ideas into robust and scalable features.

Senior Frontend Product Software Engineer

Company: Dropbox

Location: USA

Posted Aug 04, 2024

The role description highlights the importance of Dropbox's Product Engineers in crafting seamless user interfaces and collaborating with other teams. The job requires a strong background in software engineering, experience with frontend technologies, and the ability to work across the stack. The company offers a range of benefits and a collaborative work environment.

Manager, Software Engineering - Extensibility

Company: Figma

Location: USA

Posted Aug 04, 2024

Figma is looking for an experienced Engineering Manager to lead their Extensibility and Integrations teams. The role involves managing a team of engineers, designing and maintaining customer-facing APIs, and developing integrations with third-party products. The company values diversity and inclusivity and encourages candidates to apply even if their experience doesn't perfectly align with the job description.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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