Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Customer Success Manager

Company: Zip

Location: USA

Posted Jul 21, 2024

Zip is looking for a Senior Customer Success Manager to manage their rapidly growing customer base. The role involves advising customers on how to transform their B2B purchasing process, managing a portfolio of clients, and driving customer success. The company offers a competitive salary range of $130,000 to $160,000 and various perks and benefits.

Engineering Director - Site Reliability

Company: DuckDuckGo

Location: USA

Posted Jul 21, 2024

DuckDuckGo is a privacy-focused company that has been building its all-in-one product for over a decade. They have a private search engine that has seen over 100 billion searches and are looking for an Engineering Director to help shape their all-in-one privacy solution.

Senior GL Accountant - SaaS

Company: Firstup

Location: USA

Posted Jul 21, 2024

Firstup is a company that aims to improve the employee experience by providing a communication platform that engages employees and delivers insights to help companies support and retain their talent. The company is looking for a Sr GL Accountant to join their team and drive the monthly close process.

Senior Software Engineer, Backend

Company: Apollo

Location: USA

Posted Jul 21, 2024

The job posting is for a senior engineer position at Apollo, where you will work on designing and building core backend microservices, leading projects, and guiding the direction of internal and external products. The company offers competitive market-informed compensation, equity, and benefits.

Conversational AI Designer – (Bilingual- Portuguese)

Company: TTEC Digital

Location: USA

Posted Jul 21, 2024

TTEC Digital is seeking a Conversational AI Designer to design and develop AI-based conversational solutions using Google CCAI. The ideal candidate will have knowledge of conversational dialog systems, machine learning, and cloud computing, with 5+ years of conversational design experience.

Staff Software Development Engineer - Test

Company: OpenX

Location: USA

Posted Jul 21, 2024

OpenX is a company that focuses on digital media and advertising, looking for talented engineers to join their team. They use cutting-edge technologies and innovative approaches to deliver optimal value to publishers and advertisers.

Resume Pool - Direct Mail Strategy

Company: MissionWired

Location: USA

Posted Jul 21, 2024

MissionWired is a direct marketing agency that helps nonprofits and Democratic organizations create fundraising strategies and campaigns. They are looking for a direct response marketer to join their team and are committed to diversity and equity.

Assistant controller

Company: Sticker Mule

Location: USA

Posted Jul 21, 2024

Sticker Mule is a remote team that prioritizes growth and customer happiness. They offer a competitive salary, signing bonus, and benefits package. The job description involves administrative duties in finance, requiring expertise in MS Excel and experience in finance.

Lead Product Designer (AI)

Company: Twilio

Location: USA

Posted Jul 21, 2024

Twilio is hiring a Staff Product Designer for their Predictions team to lead design for their customer engagement solution, Twilio Engage. The role involves partnering with product managers, engineers, and other designers to develop product strategy, conducting user research, and designing machine learning-driven solutions.

Associate Reals Manager - Public Sector

Company: GitLab

Location: USA

Posted Jul 21, 2024

The Renewals job family delivers value and business outcomes by specializing in customer retention. The role aims to deliver predictable and efficient renewals through proactive management of the customer lifecycle.

Senior Product Marketing Manager - Industry Marketing

Company: GitLab

Location: USA

Posted Jul 21, 2024

The job posting is for a Product Marketing Manager at GitLab, responsible for marketing the company's software to the Telecommunications industry. The role involves researching and defining buyer personas, developing product marketing collateral, and partnering with sales and engineering teams. The ideal candidate has experience in enterprise software marketing, a strong background in the automotive or manufacturing industry, and excellent writing skills.

Architect, Solutions Engineering

Company: Icertis

Location: USA

Posted Jul 21, 2024

Icertis is a company that provides contract intelligence platform, with a mission to be the contract intelligence platform of the world. They are looking for a visionary Architect in Solutions Engineering to lead the development of secure, scalable, and easy-to-maintain product features.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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