Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Junior Total Rewards Specialist

Company: Alto

Location: USA

Posted Jul 13, 2024

Alto Pharmacy is seeking a Junior Total Rewards Specialist to join their dynamic People Team. The ideal candidate will have 2-6 years of experience in total rewards, compensation, and benefits, and be proficient in Excel, HRIS systems, and compensation platforms. The role involves supporting the Compensation and Benefits organization, handling administrative tasks, and assisting in the development and maintenance of compensation and benefits structures.

Senior Product Manager - Data & AI/ML

Company: Bitly

Location: USA

Posted Jul 14, 2024

Bitly is seeking a Sr Product Manager to join their Data Platform team. The role demands a strong technical background and proven experience in developing data products. The successful candidate will shape the product strategy, manage the product lifecycle, and spearhead AIML initiatives.

Senior Manager of Integrated Broker Campaigns

Company: Coalition, Inc.

Location: USA

Posted Jul 14, 2024

The role of Sr Integrated Campaigns Manager involves planning, designing, and orchestrating marketing campaigns to drive engagement with the appointed broker base. The role requires experience in integrated marketing, demand generation, and campaign management, as well as proficiency in performance analysis, campaign assessment, and audience segmentation.

Pre-Sales Architect - Data Engineering

Company: Snowflake

Location: USA

Posted Jul 14, 2024

The job posting is looking for a Data Engineering Presales Architect to join the Professional Services team at Snowflake. The role involves working with customers to understand and scope data engineering use cases, designing high-level solutions, and providing technical expertise on Snowflake's data engineering features.

Customer Success Manager - EdTech

Company: Securly13

Location: USA

Posted Jul 14, 2024

Securly Inc is hiring a Customer Success Manager to work remotely, nurturing and expanding relationships with small school districts in the Great Lakes Region. The role involves developing foundational knowledge of Securly's product suite, conducting customer needs assessments, and implementing strategies to improve customer health scores. The ideal candidate will have influential communication and active listening skills, grit, resilience, and a growth mindset.

Website Support Specialist

Company: PetDesk

Location: USA

Posted Jul 13, 2024

The Website Support Specialist at PetDesk ensures top-notch support for customers' website needs, managing and resolving requests, troubleshooting issues, and providing timely solutions. The role requires technical expertise in webbuilding software, strong customer service skills, and experience with WordPress, Canva, and other digital marketing tools.

Senior Program Manager - Differentiated Support

Company: Airbnb

Location: USA

Posted Jul 14, 2024

The job posting is for a Senior Manager of Differentiated Support Programs at Airbnb, responsible for leading the charge to transform Airbnb support from a one-size-fits-all approach to a dynamic and personalized experience. The role involves creating a strategy and roadmap to build the right balance of AI-powered agents and human agents, personalizing issue treatment, and transforming dispute resolution.

Senior Product Manager

Company: CloudZero

Location: USA

Posted Jul 14, 2024

CloudZero is looking for a Senior Product Manager to help ensure the successful launch of new features and solutions, working closely with design and engineering leads to conduct product discovery and define meaningful outcomes. The ideal candidate has 5+ years of product management experience with SaaS products, is exceptional at outbound communication, and has a combination of deep technical knowledge and a customer-focused mindset.

Software Engineer II, Backend (Qualifications)

Company: Affirm

Location: USA

Posted Jul 14, 2024

Affirm is seeking a Software Engineer to build parts of its backend Qualification platform, which allows users to know their spending power across all merchants. The ideal candidate will have 2+ years of experience as a Software Engineer, fluency in backend development, and experience designing and building consumer-scale products.

Associate Manager - Corporate Marketing

Company: Sutherland

Location: USA

Posted Jul 13, 2024

The Advisory Program Manager at Sutherland is a strategic position responsible for managing and expanding relationships with management consultancies, promoting Sutherland's capabilities, and identifying new revenue streams. The role involves building and managing relationships, conducting market research, and developing joint go-to-market strategies with management consultants.

Senior Customer Success Manager - Scaled Program

Company: sagansystems

Location: USA

Posted Jul 14, 2024

Gladly is a customer service software that helps brands deliver personal customer service at scale. The company is looking for a Sr Customer Success Manager to develop and execute a comprehensive digital customer success strategy, enhance customer engagement, and build a retention number. The role requires strong business acumen, data-driven approach, and ability to build relationships with internal and external stakeholders.

Senior Customer Success Manager

Company: Monarch Money

Location: USA

Posted Jul 14, 2024

Monarch is a financial management company that has quickly become one of the premier ways to manage your financial life. The company is passionate about building a company, product, and brand that both customers and employees love.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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