Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Customer Operations Manager

Company: BibliU

Location: USA

Posted Jul 07, 2024

BibliU is seeking a Customer Operations Manager to manage customer relationships, renewals, and profitability. The role involves customer-facing responsibilities such as discussing renewals, pricing, and booklist management, as well as internal operational responsibilities like managing customer booklists and CRM. The ideal candidate has 12 years of experience in direct customer interactions, is a creative problem solver, and has strong negotiation and multitasking skills.

Senior Product Manager, Integrations

Company: Syndio

Location: USA

Posted Jul 07, 2024

Syndio is seeking a Senior Product Manager to focus on integrations, working to eradicate workplace pay and opportunity disparities. The role involves managing and executing partner integrations, defining and implementing integration strategies, and building a culture of user empathy. The ideal candidate has experience in managing and running partner integrations, strong communication and interpersonal skills, and a passion for workplace equity.

Risk Data Analyst

Company: Branch

Location: USA

Posted Jul 07, 2024

Branch is looking for a Risk Data Analyst to help manage risk, analyzing data to identify potential points of opportunity, developing real-time rules to minimize losses, and creating scalable frameworks to manage risk scores and fraud detection alerts.

Senior Information Security GRC Analyst

Company: Branch

Location: USA

Posted Jul 07, 2024

Branch is seeking an experienced Security Governance Risk and Compliance (GRC) professional to join their team. The ideal candidate will have a background in managing relationships with internal stakeholders, C-Suite, Risk, and Legal, and experience implementing new frameworks and integrating into existing audit cycles.

Product Marketing Lead

Company: Mindbloom

Location: USA

Posted Jul 07, 2024

Mindbloom is a company that provides psychedelic therapy and is on a mission to transform lives and the world. They offer at-home ketamine therapy and plan to offer FDA-approved psychedelic medicines in the future. The company is led by a seasoned leadership team and has received funding from top investors. The role of Product Marketing Manager involves crafting the future of mental health and wellbeing, and requires skills in customer insights, journey mapping, copywriting, and community management.

Customer Success Manager, 1:Many

Company: HackerOne

Location: USA

Posted Jul 07, 2024

HackerOne is seeking a Customer Success Manager to manage a digital approach to a large book of business, working with customers to gather and document requirements, and ensuring the requirements solve a customer's business objectives. The role involves contributing to the refinement of the HackerOne Customer Success methodology, participating in strategic presentations, and training customers on the HackerOne product set.

AI Support Automation Specialist

Company: Branch

Location: USA

Posted Jul 07, 2024

Branch is hiring an AI Support Automation Specialist to help accelerate payments and empower working Americans with accessible financial services. The role involves onboarding and coaching an AI bot to deliver exceptional customer service, analyzing customer insights, and collaborating with cross-functional teams to improve the customer experience.

Senior Data Analyst

Company: Thrive Market

Location: USA

Posted Jul 07, 2024

Thrive Market is seeking a Senior Data Analyst to build the data infrastructure at the heart of the business. The role involves building out the existing data warehouse, providing reporting and data for business departments, and influencing overall business strategy and product management efforts.

Senior Software Engineer - Back-End for the Platform Team

Company: Smartcar

Location: USA

Posted Jul 07, 2024

Smartcar is a developer-friendly vehicle API platform that simplifies how people connect their favorite apps and services to their cars. As a Software Engineer, you will work on expanding the API, collaborating with other engineers, and influencing product direction. Requirements include 5+ years of experience building web applications or backend systems, experience with modern frameworks, and ability to balance shipping features quickly while building them properly.

Junior Health Data Analyst

Company: IT Concepts

Location: USA

Posted Jul 07, 2024

IT Concepts is seeking a junior Health Data Analyst to support the Health Resources and Services Administration (HRSA) Provider Relief Bureau (PRB) client. The successful candidate will assist the Program team with functional and technical requirements gathering, data analysis, and reporting, and will work to optimize operational processes and templates.

Front End Engineer

Company: doxel

Location: USA

Posted Jul 07, 2024

Doxel is seeking a Front End Engineer to build their Enterprise application and API integrations. The role requires 3+ years of experience in frontend development, strong knowledge of modern HTML, CSS, and JavaScript, and experience working with React ecosystem. The OTE for this position is $135,000 - $180,000 plus equity and benefits.

Senior Software Engineer, Platform

Company: Astronomer

Location: USA

Posted Jul 07, 2024

Astronomer is seeking an experienced Software Engineer to work on their Platform team, responsible for designing, developing, and maintaining the Astro Platform's architecture and components. The ideal candidate has 5+ years of engineering experience, strong written and verbal communication skills, and experience with Golang, Typescript, SQL databases, and distributed systems.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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