Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Product Manager, Data Platform

Company: IV.AI

Location: USA

Posted Jul 08, 2024

IVAI is a global AI platform that enables iconic businesses and executives to make better-informed decisions. As a Product Manager, you will define strategy, drive requirements, and deliver products for clients. Key responsibilities include product ownership, client communication, and feature prioritization. Requirements include 45+ years of experience in digital data product management, UX design, and user acquisition, with a strong understanding of technology and ability to work in a fast-paced entrepreneurial culture.

Senior Contracts Manager

Company: Nuna

Location: USA

Posted Jul 08, 2024

Nuna is seeking a Senior Contracts Manager to manage contracting workflow, review legal terms, and negotiate contracts. The ideal candidate has 6+ years of contracts management experience, strong understanding of contractual issues, and excellent communication skills.

Senior Brand Designer - Motion & 3D

Company: Mercury

Location: USA

Posted Jul 08, 2024

Mercury is a financial technology company seeking a handson designer to help shape their brand and visual language. The ideal candidate will have experience in graphic design, digital brand, and creative disciplines, and be able to create high-quality 2D and 3D content for various platforms.

Project Manager Engineering & Construction

Company: Brightspeed

Location: USA

Posted Jul 08, 2024

Brightspeed is looking for a Business Operations Support Analyst to join their team. The role involves creating documents, analyzing and owning current and future state processes, and implementing control plans to ensure sustained improvement and compliance. The ideal candidate will have 5+ years of telecommunications experience, a bachelor's degree, and strong interpersonal and communication skills.

AI/ML Enablement Content Writer

Company: Snowflake

Location: USA

Posted Jul 08, 2024

Snowflake is seeking an AIML Enablement Content Creator to build training content for sales and sales engineering teams, requiring AIML technical expertise, 5+ years of experience in enterprise software sales engineering and enablement, and ability to work with diverse stakeholders.

Director - Enterprise Sales

Company: Level AI

Location: USA

Posted Jul 08, 2024

Level AI is a hypergrowth startup that leverages AI and machine learning to revolutionize customer service. They are seeking an Enterprise Sales Director to lead a team of 46 sales account executives, maximize performance against quota, and drive sales strategy and growth objectives.

Senior Problem Manager

Company: Zscaler

Location: USA

Posted Jul 08, 2024

Zscaler is hiring a Site Reliability Engineer to join their remote team. The ideal candidate will have prior SRE experience, a customer-first attitude, and excellent project management skills. The role involves leading projects, collaborating with multiple teams, and promoting a comprehensive observability strategy. The company offers a range of benefits, including comprehensive health plans, time off plans, and education reimbursement.

VP Product, Traveler Products

Company: Tripadvisor

Location: USA

Posted Jul 08, 2024

Tripadvisor is seeking a Vice President for its Traveler Products team to lead the vision of helping everyone become better travelers. The ideal candidate is a strategic, user-centric product leader with a proven track record of delivering delightful consumer experiences and results at scale.

Distributed Systems Engineer (L5) - Data Platform

Company: Netflix

Location: USA

Posted Jul 08, 2024

Netflix is seeking Distributed Systems Engineers to help evolve and innovate their infrastructure, with a focus on building a world-class data infrastructure. The company is committed to building a diverse and inclusive team and is open to remote candidates. The role involves designing and building scalable, fault-tolerant distributed systems, and collaborating with cross-functional teams to deliver critical data-driven decisions.

Solutions Architect

Company: Cresta

Location: USA

Posted Jul 08, 2024

Cresta is a company that uses AI to make knowledge workers 100x more effective, 10x faster, and 10x better. They are looking for a Solution Architect to join their team, who has expertise in CX, call center infrastructure, chat platforms, and AWS services. The role involves presales problem solving, postsales technical implementation, and collaboration with sales, product marketing, and engineering teams.

Customer Success Manager - Enterprise

Company: Omada Health

Location: USA

Posted Jul 08, 2024

Omada Health is seeking a Customer Success Manager to onboard, implement, and manage new Enterprise customers. The ideal candidate will have experience in project management, sales, and account management, and will be responsible for fostering strong client relationships, developing strategic plans, and communicating value to clients.

Data Platform Architect, Field CTO Office

Company: Snowflake

Location: USA

Posted Jul 08, 2024

The Collaboration Field CTO role at Snowflake seeks a leader to work with technical and business executives on designing and optimizing the Snowflake Cloud Data Platform as a strategic asset. The ideal candidate has 7+ years of Enterprise Architecture experience, expertise in data governance, and presentation skills to both technical and executive audiences.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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