Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Enterprise Account Executive SaaS

Company: Bigtincan

Location: USA

Posted Jul 06, 2024

Bigtincan is an AI-powered Sales Enablement Automation Platform that adapts to sales processes, delivering content for training and coaching. The company is headquartered in Waltham, Massachusetts, and has offices in London and Sydney. It partners with technology leaders and is used by large companies to accelerate sales and marketing initiatives. The platform is recognized by Gartner as the only solution to meet all feature requirements in the Sales Engagement Platform category.

Manager, Project Management Services (Enterprise)

Company: Procore Technologies

Location: USA

Posted Jul 06, 2024

Procore is seeking a Manager of Project Management Enterprise to lead a team of project managers in implementing Enterprise customers, focusing on scaling and delivering on Professional Services commitments, with a base pay range of $104,380 - $143,523 plus commission.

Associate Counsel, Product & Commercial

Company: StitchFix

Location: USA

Posted Jul 07, 2024

Stitch Fix is seeking an Associate Counsel to join their in-house legal team. The role involves advising various teams on commercial and product matters, reviewing and negotiating contracts, and contributing to the company's privacy program. The ideal candidate has a JD from an accredited law school, is a member of a US state bar, and has 4+ years of experience as a product, privacy, tech, transactions, or commercial lawyer.

Sr Software Engineering Manager - Front End

Company: Constant Contact

Location: USA

Posted Jul 07, 2024

Constant Contact is seeking a Senior Software Engineering Manager to lead distributed software engineering teams, modernize their tech stack, and deliver cutting-edge software solutions. The ideal candidate has 10+ years of industry experience, 3+ years in a managerial role, and expertise in modern frontend technologies, state management libraries, and package management tools.

Site Reliability Engineer

Company: PayNearMe

Location: USA

Posted Jul 06, 2024

PayNearMe is seeking a Site Reliability Engineer to design, build, and maintain systems and infrastructure that power their applications. The ideal candidate will have experience in SRE, DevOps, or a related field, with expertise in cloud platforms, Kubernetes, containers, infrastructure as code, monitoring and observability, and CICD practices.

Sales Development Representative

Company: Rally UXR

Location: USA

Posted Jul 06, 2024

Rally is a user research CRM that helps product design and research teams connect with users to build incredible products. They're looking for experienced SDRs to fuel their next stage of growth, and the role involves building relationships with research leaders, developing outbound strategies, and improving the sales process.

Senior Director of Customer Onboarding

Company: Aligned Solutions

Location: USA

Posted Jul 07, 2024

Aligned Solutions is seeking a Senior Director of Customer Onboarding for a nationwide client. The role involves leading the onboarding and integration of new programs, ensuring exceptional customer engagement and operational excellence. The ideal candidate has 5+ years of experience in managing complex customer onboarding processes, strong strategic thinking and leadership skills, and excellent communication and negotiation skills.

Business Account Representative

Company: Airtm

Location: USA

Posted Jul 07, 2024

Airtm is seeking a Business Account Representative to manage a portfolio of mid-sized client accounts, provide exceptional customer service, and identify new business opportunities. The role requires excellent communication and interpersonal skills, strong organizational and project management skills, and attention to detail.

Implementation Specialist

Company: Triple Whale

Location: USA

Posted Jul 06, 2024

Triple Whale is a business intelligence company for ecommerce, seeking an Implementation Specialist to support customer success. Key responsibilities include onboarding, training, and troubleshooting, with a focus on customer satisfaction and goal achievement.

Director, Strategy – Pharma Media

Company: Springandbond

Location: USA

Posted Jul 07, 2024

Spring amp Bond is a digital media agency seeking a Director Strategy to lead market research, measurement planning, and strategic insights development for pharma clients. The ideal candidate has 6+ years of experience in multichannel digital marketing, strong analytical and creative problem-solving skills, and excellent communication skills.

Public Relations Customer Success Manager

Company: PR Volt

Location: USA

Posted Jul 06, 2024

PR Volt is seeking a PR Customer Success Lead to lead a team of Campaign Managers, deliver innovative PR strategies, and drive customer success. The ideal candidate has 5+ years of PR experience, 3+ years of customer success experience, and strong leadership, communication, and data analysis skills.

Product Manager

Company: Recidiviz

Location: USA

Posted Jul 06, 2024

Recidiviz is hiring a Product Manager to join their team, responsible for defining and evolving the product vision and strategy for a core Recidiviz product, coordinating internal functions, and managing internal and external stakeholders. The ideal candidate has experience developing and shipping technical products, is comfortable navigating undefined problem spaces, and has strong written and verbal communication skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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