Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Manager, Field Implementation Team

Company: Jobsforthefuture

Location: USA

Posted Jul 04, 2024

JFF Jobs for the Future is a non-profit organization that aims to drive transformation of the US education and workforce systems to achieve equitable economic advancement for all. The organization is seeking a Manager for its Field Implementation Team to provide project management support to JFF projects and initiatives.

Medicaid Data Analyst

Company: Abarca

Location: USA

Posted Jul 05, 2024

Abarca is seeking a Data Analyst to join their Government Program Services (GPS) team, which handles pharmacy benefit related programs within Medicare and Medicaid. The successful candidate will ensure the accuracy and procedural integrity of Encounter data management for multiple Medicaid business lines, while adhering to compliance requirements and service level agreements.

Project Manager - Pharma

Company: Zifo

Location: USA

Posted Jul 05, 2024

Zifo is looking for a Project Manager with 8+ years of experience in Agile project management and Scrum Master role. The candidate should have experience in the life sciences, healthcare, or pharma domain, and be able to work as a Project Manager and Scrum Master. The role involves project planning, communication, vendor management, stakeholder management, risk management, and issue resolution.

Intermediate Security Engineer, (Incident Response, Trust & Safety)

Company: GitLab

Location: USA

Posted Jul 05, 2024

The Security Engineer role involves engineering security improvements, detecting and responding to emerging threats, and developing preventative security measures for GitLab. The ideal candidate has Ruby or Python development skills, a passion for security, and experience with incident response processes.

Director, Global Payroll

Company: Iterable

Location: USA

Posted Jul 05, 2024

Iterable is a customer engagement platform that helps organizations drive high growth with individualized communications. They are looking for a Director of Global Payroll to manage payroll administration duties, design scalable processes, and optimize configurations for scalability and employee experience.

Director, Technical Sales

Company: Metropolis

Location: USA

Posted Jul 05, 2024

The Director Technical Sales will support the direct sales process, developing an understanding of software, hardware, and analytic product offerings to communicate their value to diverse target audiences. The role involves creating and refining technical sales proposals, collaborating with other departments, and attending client meetings to close deals.

Senior Product Manager

Company: Gather

Location: USA

Posted Jul 05, 2024

Gather is a remote work platform that builds virtual offices to bring the best of in-person work to remote teams. They are looking for a Product Lead to help drive core parts of the next generation of Gather, with a focus on virtual offices and the Metaverse. The ideal candidate has 5+ years of experience in Product Management, with experience in PLG companies, and is comfortable working in ambiguous situations and dynamic environments.

Demand Generation Manager

Company: Carrot Fertility

Location: USA

Posted Jul 04, 2024

Carrot Fertility is seeking an experienced Demand Generation Manager to develop and execute account-based marketing and demand generation programs, generating new qualified pipeline, accelerating deals, and growing revenue. The role involves developing and executing personalized campaigns, implementing upselling and cross-selling strategies, and tracking performance across each channel.

Commercial Strategy Manager

Company: Workiva

Location: USA

Posted Jul 05, 2024

The Commercial Strategy Manager is responsible for engaging with enterprise-level customers, leading deal engagement, and creating a competitive value-based commercial deal structure. The role requires 5+ years of experience in customer-facing deal strategy, pricing strategy, and value-oriented negotiation roles, as well as strong communication and problem-solving skills.

Sr Data Analyst

Company: Aya Healthcare

Location: USA

Posted Jul 05, 2024

Aya Healthcare is seeking a Sr Data Analyst to join their Data Operations team. The successful candidate will work with various tools to provide data-driven strategies to department and project heads, and will be part of a small, nimble team working in a fast-paced environment.

Technical Support Representative

Company: Zinnia

Location: USA

Posted Jul 04, 2024

Zinnia is seeking a Technical Support Analyst to troubleshoot issues and provide accurate solutions to customers. The ideal candidate will have a strong understanding of Zinnia's products, excellent organizational skills, and exceptional verbal and written communication skills.

Sr. Data Scientist

Company: Empower

Location: USA

Posted Jul 05, 2024

Empower is a financial technology company that provides fair credit to individuals, with a mission to improve financial security and mobility. They offer cash advances, automatic savings, and a line of credit, and are backed by Sequoia Capital and other investors. The company is looking for a data scientist to develop credit risk models and drive business growth.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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