Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Safety Support Specialist - Registration

Company: Vercel

Location: USA

Posted Jul 05, 2024

Vercel is looking for a Safety Support Specialist to manage high-volume of reactive tickets, review and improve signup abuse tooling workflows, and interface with partners and customers to resolve issues. The ideal candidate has 3+ years of experience in user or content review, excellent communication skills, and ability to handle sensitive matters with discretion.

Salesforce Developer and Administrator

Company: Rackspace

Location: USA

Posted Jul 05, 2024

As a Salesforce Developer and Administrator, you will engage in the full software development lifecycle, developing, customizing, and managing the Salesforce environment. The role requires a mix of Salesforce development (70%) and business analysis tasks (30%). The ideal candidate has a customer-centric mindset, collaborates daily with internal teams, and has strong understanding of sales and support processes.

Senior Product Manager, Enterprise

Company: Incode Technologies

Location: USA

Posted Jul 05, 2024

Senior Product Manager for Enterprise team, responsible for shaping digital identity products, leading strategy and vision, and developing platform authentication protocols. Requires 5+ years of product management experience, BABS in Computer Science or related field, and experience in B2B sector, especially in Fintech, Identity, or Security projects.

Live Technical Launch Manager

Company: Netflix

Location: USA

Posted Jul 05, 2024

Netflix is seeking an experienced Technical Launch Manager to drive the success of live shows. The role involves cross-functional coordination, ensuring partner alignment, and leading readiness reviews. The ideal candidate has experience in live show coordination, knowledge of live streaming systems, and excellent communication and organizational skills.

Sr. Machine Learning Engineer

Company: AKASA

Location: USA

Posted Jul 05, 2024

AKASA is a leading developer of AI for healthcare operations, seeking a remote Senior Machine Learning Engineer to develop state-of-the-art machine learning solutions for large-scale healthcare problems.

Director, SMB Sales

Company: Figma

Location: USA

Posted Jul 05, 2024

Figma is seeking a Director of SMB Sales to lead a team of Account Executives, focusing on driving engagement and expanding the customer base. The role involves building and inspiring a team, managing performance, and developing growth strategies.

Pre-Sales Principal Solutions Architect (Nuance & D365 CE)

Company: TTEC Digital

Location: USA

Posted Jul 05, 2024

The Principal Solutions Architect role at TTEC Digital involves leading the delivery of Microsoft Dynamics 365 and Nuance-based solutions for Contact Center and CCaaS engagements, providing consulting leadership, and driving revenue growth. The ideal candidate will have a strong background in presales, project leadership, and technical expertise in Nuance and Dynamics 365, with a focus on the Contact Center space.

Creative Partner Lead

Company: Upwork

Location: USA

Posted Jul 05, 2024

Upwork is seeking a Partner Lead to manage key marketing partner relationships, drive collaboration between marketing and creative teams, and optimize project workflows. The ideal candidate has 5+ years of experience as an Account Manager+ in an agency or inhouse creative environment, strong understanding of advertising and marketing principles, and excellent interpersonal and communication skills.

Director, Inventory Development

Company: StackAdapt

Location: USA

Posted Jul 05, 2024

StackAdapt is hiring a Director of Inventory Development to oversee strategic partnerships with Supply Side Platforms, manage senior-level relationships, and attend industry events. The ideal candidate has experience in sales, business development, and account management in an advertising technology company, with a deep understanding of the programmatic ecosystem.

Contributing Faculty - Undergraduate Studies (English)

Company: Adtalem Global Education

Location: USA

Posted Jul 05, 2024

Walden University is a member of Adtalem Global Education, offering over 100 online degree and certificate programs. The university values social change, inclusivity, and community support, with a focus on adult learners. The Contributing Faculty position in the School of Interdisciplinary Undergraduate Studies is seeking experienced faculty to provide online instruction, facilitate discussion boards, and assess student work. The position requires a demonstrated commitment to fostering empowerment and providing support for adult learners, experience with diverse populations, and online teaching experience.

Senior Distributed Systems Engineer

Company: Olo

Location: USA

Posted Jul 05, 2024

Olo is seeking a Senior Distributed Systems Engineer to design, build, and scale solutions for their online food ordering platform. The ideal candidate will have 6+ years of development experience, experience with microservices architecture, and a bias for collaboration. The company fosters a culture of communication, skill-sharing, and mutual respect, and offers a range of benefits including remote work options, equity, and a generous parental leave plan.

Sustainability Consultant (Workiva Carbon)

Company: Workiva

Location: USA

Posted Jul 05, 2024

As a Sustainability Consultant at Workiva, you'll help clients achieve their sustainability goals by implementing effective GHG emission calculation programs, building emission reduction programs, and providing expert guidance. You'll need a strong understanding of sustainability practices, experience with consulting, and project management skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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