Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Kafka Sr. Architect

Company: Cognizant

Location: USA

Posted Jul 04, 2024

Cognizant Technology Solutions is looking for a Kafka Sr Architect to join their team in Nashville, TN. The role requires 10-14 years of experience and involves designing, developing, and implementing software solutions using Kafka, KStreams, and KSQL. The salary range is $83,000 to $132,000 per year, and the position also offers benefits such as medical insurance, paid holidays, and a 401k plan.

Product Manager, Khan Academy Kids

Company: Khan Academy

Location: USA

Posted Jul 04, 2024

Khan Academy is a nonprofit organization that provides free online education to anyone, anywhere. They are looking for a Product Manager to work on their Khan Academy Kids program, which is a free and fun learning program for children ages 2-8. The ideal candidate will have 24 years of experience in technology, product management, software development, analytics, and/or education, and a passion for early childhood education and children's media.

Oracle ADF and VBCS Cloud Senior Developer

Company: Cognizant

Location: USA

Posted Jul 04, 2024

Cognizant Technology Solutions is seeking an Oracle ADF and VBCS Cloud Senior Developer to join their team. The role involves developing new concepts and features for custom applications, interacting with Oracle HCM cloud and other related ERP clouds. The ideal candidate should have experience with ADF 12c, Oracle Cloud development, and deployment, as well as knowledge of Oracle VBCS and Jet. The position offers a competitive salary range of $112,500 to $152,000 per year, as well as benefits such as medical, dental, and vision insurance, paid holidays, and a 401k plan.

Enterprise Account Executive (Strategic) - Segment

Company: Twilio

Location: USA

Posted Jul 04, 2024

Twilio is hiring an Enterprise Account Executive to support their Segment product team. The role involves driving opportunities through the sales cycle, building relationships with large organizations, and leading presentations of Segment's product and vision. The ideal candidate has 8+ years of quota-carrying sales experience, experience selling to F500 enterprises, and a strong understanding of the Martech industry.

Product Manager, Workforce

Company: Restaurant365

Location: USA

Posted Jul 04, 2024

Restaurant365 is seeking a Product Manager for their Workforce product line. The role involves driving the product roadmap, collaborating with engineering and design teams, and communicating with stakeholders. The ideal candidate has a degree in a relevant field, 3+ years of product management experience, and excellent communication skills.

Executive Communications Director

Company: Workiva

Location: USA

Posted Jul 04, 2024

The Executive Communications Director is the CEO's key communications partner, responsible for developing and implementing a comprehensive executive thought leadership strategy, writing and producing high-quality content, and overseeing CEO social media accounts.

Principal GenAI Architect

Company: Cognizant

Location: USA

Posted Jul 04, 2024

Cognizant is seeking a Principal GenAI Architect to lead the development of cutting-edge software solutions for clients in the cable industry. The ideal candidate will have expertise in App, Network, and Security Platform architecture, as well as experience in customer-facing roles and solution architecture. The role requires 3-5 years of experience in AI, ML, and GenAI, with a focus on cloud-based GenAI services and end-to-end deployment of GenAI solutions. The annual salary for this position is between $95,500 and $158,600, depending on experience and qualifications.

Oracle Cloud ERP Functional Architect

Company: Cognizant

Location: USA

Posted Jul 04, 2024

Cognizant Technology Solutions is seeking an Oracle Cloud ERP Functional Architect to join their team. The ideal candidate will have 10+ years of experience in Oracle Cloud ERP Financials, with a minimum of 1+ full-lifecycle Oracle ERP Cloud implementation experience. The role involves managing and leading implementation projects, interacting with client teams, and developing technical recommendations.

Windchill Solution Architect

Company: Cognizant

Location: USA

Posted Jul 04, 2024

The Principal Product Consultant is responsible for leading consulting projects, creating business cases, and driving cost optimization. They also manage teams, provide training, and develop knowledge management systems. Key skills include PLM functional knowledge, data migration, and manual/automated testing.

Oracle xStore POS Tech Lead

Company: Cognizant

Location: USA

Posted Jul 04, 2024

Cognizant is seeking an Oracle xStore POS Tech Lead with 8+ years of IT experience, extensive experience in Oracle Xstore Point of Sale, and a background in Finance and Accounting. The role involves technical project management, ensuring timely delivery, and contributing to the company's growth and societal impact.

Lead Product Marketing Manager

Company: Classy

Location: USA

Posted Jul 04, 2024

Classy, a Public Benefit Corporation, is seeking an elite SaaS Lead Product Marketing Manager to lead product marketing and business development teams. The role involves defining market differentiation, creating go-to-market campaigns, and building sales materials to propel ambitious sales growth goals.

Design Engineer, Product

Company: Vercel

Location: USA

Posted Jul 04, 2024

Vercel is looking for an experienced individual to join the Design Engineering team at Senior or Staff level. The role involves leading design initiatives, creating innovative solutions, and contributing to the design process. The ideal candidate has at least 5+ years of development experience, strong programming skills, and excellent communication skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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