Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Director, Sales Analytics

Company: Twilio

Location: USA

Posted Jul 04, 2024

Twilio is looking for a Senior Director of Sales Analytics to drive insights and co-author strategy to reignite growth for both self-serviceled and sales-led GTM motions. The role requires 10+ years of professional experience in Revenue Operations, Business Operations, or Consulting with a focus on B2B data analytics, and experience with productivity modeling, supply and demand economics, and P&L reporting.

Associate Professional Services Consultant

Company: Menlo Security

Location: USA

Posted Jul 04, 2024

Menlo Security is seeking a senior technical individual contributor to join their Services team. The ideal candidate will have experience with public cloud platforms, architecture, and deployment, as well as building and integrating security solutions in large environments. The role involves consulting with customers to optimize the value of Menlo's solution, providing technical direction, and developing new features. The candidate should have excellent communication skills, be able to work with key stakeholders, and have experience with scripting languages such as Python and Bash.

Core Infrastructure Engineer II - Platforms Orchestration

Company: Kraken

Location: USA

Posted Jul 04, 2024

Kraken is hiring for a Core Infrastructure Engineering Team to manage and enhance their container orchestration platform. The team is responsible for ensuring the platform's scalability, reliability, and security. The ideal candidate should have at least 4 years of experience in Linux, Networking, and Distributed Systems, as well as experience with container orchestration platforms, Infrastructure as Code, and monitoring tools.

Senior Wi-Fi Engineering Lead

Company: Ryder System

Location: USA

Posted Jul 04, 2024

The Senior Wireless WiFi Network Engineering Lead provides engineering deployment of engineering solutions optimization and support services for wireless networks, providing technical expertise and hands-on support in wireless network analysis, design, planning, assessment, development, and implementation.

Technology Enablement - Human Capital Management Consultant

Company: Riveron

Location: USA

Posted Jul 04, 2024

The Human Capital Management Advisory practice helps organizations optimize automation and digitalization to increase data integrity, reduce redundancies, and streamline HR processes and systems. The client-facing HCM Consultant position will be responsible for delivering end-to-end Human Capital Management projects, including process design and optimization, system selection and implementation, data cleansing and analytics, and organizational change management and training.

Principal, Development Engineer

Company: Constellation Energy

Location: USA

Posted Jul 04, 2024

Constellation is seeking a Senior Energy Consultant to lead the identification and development of viable Commercial, Industrial, and Federal sector energy services and energy asset projects. The ideal candidate will have a Bachelor's degree in Engineering and/or Business-related discipline, 8+ years of experience in energy conservation projects, and strong technical and analytical skills.

Marketing Operations Specialist

Company: Skedda

Location: USA

Posted Jul 04, 2024

Marketing Operations Specialist role at Skedda, a leading global workplace management platform, to analyze marketing and sales data, manage marketing campaigns, and develop key performance metrics to measure revenue-generating campaigns.

Vice President New Business Development, Employee Plans

Company: Edgewoodpartnersinsurancecenter

Location: USA

Posted Jul 04, 2024

The Vice President of New Business Development will develop relationships with producers, educate them on Employee Plans' services, and present new business and trend analysis to clients. The role requires a basic understanding of TPA services, energetic personality, and ability to form partnerships with reinsurers, carriers, and other organizations.

Business Development Manager, Utility Billing Software

Company: Constellation Energy

Location: USA

Posted Jul 04, 2024

Constellation is seeking a remote sales professional to drive growth and expand its market footprint. The ideal candidate will have 5+ years of experience in marketing and/or business-to-business sales, with a strong understanding of new technologies and software solutions. The role requires identifying and developing software solution sales to Fortune 500 companies, with a focus on Utility Expense Management and Sustainability needs.

Senior Technical Writer

Company: 1Password

Location: USA

Posted Jul 04, 2024

1Password is seeking a Senior Technical Writer to join their Documentation team. The ideal candidate will have 5+ years of experience in technical writing, with a focus on developer-facing documentation. The role involves creating high-quality documentation for 1Password's developer portal, working closely with product and engineering teams, and collaborating with stakeholders to address unmet documentation needs.

Enterprise Account Executive, West

Company: Webflow

Location: USA

Posted Jul 04, 2024

Webflow is seeking an Enterprise Account Executive to develop and implement strategies to grow their presence upmarket and build meaningful relationships with customers. The role involves meeting with potential customers, building a sales pipeline, and negotiating contracts. The ideal candidate has 5-7 years of quota-carrying experience, a growth mindset, and a passion for driving new opportunities through outbound activity.

GTM Strategy & Operations Lead, Incentives

Company: Plaid

Location: USA

Posted Jul 04, 2024

Plaid is seeking a leader for the Incentives Team to design and execute variable compensation programs for GTM roles. The ideal candidate has 10+ years of experience in sales, variable compensation, or revenue operations strategy, with exceptional analytical and quantitative skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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