Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Legal Counsel

Company: Red Cell Partners

Location: USA

Posted Jul 05, 2024

Red Cell Partners is hiring a Legal Counsel to support their healthcare and defense incubations. The ideal candidate has a business mindset, experience with venture financing, and familiarity with NVCA model documents. The role involves reviewing and negotiating vendor agreements, working on venture financings, and researching rapidly developing areas of law.

Customer Success Manager - Mid Market

Company: Omada Health

Location: USA

Posted Jul 05, 2024

Omada Health is seeking a MidMarket Customer Success Manager to onboard, implement, and manage new and existing customers with an employee population of 310k. The ideal candidate will have 6+ years of relevant professional experience, project management skills, and experience in startup to Fortune 50 company employee size industry experience. The role includes developing best practices, upsell opportunities, and renewals, and requires strong communication, presentation, and problem-solving skills.

Head of Product Management - API

Company: Vonage

Location: USA

Posted Jul 05, 2024

We are looking for a Senior Product Leader to support and empower a globally distributed Product Management team, creating strategic direction, pricing frameworks, and product financial forecasts, while overseeing product marketing and lifecycle management, and establishing product governance processes.

Operations Investigations Specialist

Company: Airbnb

Location: USA

Posted Jul 05, 2024

The Trust Operations Investigation Specialist role at Airbnb involves investigating complex situations and potential fraud in high volume queues, requiring effective communication with various stakeholders and developing risk management, fraud prevention, and operational skills.

HR Operations Manager (Workday)

Company: Kin

Location: USA

Posted Jul 05, 2024

Kin is seeking an HR Operations Manager to manage its HR Operations function, including implementing and maintaining its HCM system Workday, ensuring data integrity and system optimization, and providing technical support for its overall HR technology stack.

Field Marketing Manager

Company: Cision

Location: USA

Posted Jul 05, 2024

Cision is seeking a Field Marketing Manager NA to create and manage B2B lead generation campaigns, drive growth and demand for their latest product CisionOne, and support Brandwatch field marketing. The ideal candidate has 5+ years of marketing experience, preferably in B2B marketing, and a strong understanding of demand generation, content marketing, and multichannel marketing.

Senior Product Designer - Collaborate & Scale

Company: Webflow

Location: USA

Posted Jul 05, 2024

Webflow is seeking a Senior Product Designer to join their team, responsible for building and investing in workflows and tools to empower teams to build and manage their sites and teams at scale. The role requires a strong systems thinker with experience driving execution for complex enterprise products, championing customer insights, and building effective partnerships with engineering and product management.

Commercial Customer Success Manager

Company: Kustomer

Location: USA

Posted Jul 05, 2024

Kustomer is a conversational CRM platform that empowers businesses to deliver personalized customer service through AI-powered tools and automation. The company is seeking a Customer Success Manager to manage customer relationships, drive product adoption, and identify upsell opportunities.

Sr. Operations Analyst - Marketplace Dynamics

Company: hims & hers

Location: USA

Posted Jul 05, 2024

The Sr Operations Analyst Marketplace Dynamics will analyze and report key factors driving staffing, scheduling, and forecasting demand to ensure a balanced marketplace that meets customer demand. The role involves leading complex data analyses, providing data-driven strategies, and working cross-functionally to address issues and opportunities.

Marketing Manager - Professional Services

Company: Olo

Location: USA

Posted Jul 05, 2024

Olo is seeking a marketing professional to join their Professional Services team to lead CRM and loyalty programs for restaurant brands, leveraging MarTech tools and data-driven insights to drive increased guest lifetime value, frequency, and revenue.

UI / UX Designer

Company: Tahzoo

Location: USA

Posted Jul 05, 2024

Tahzoo is seeking a UI/UX Designer to strengthen their Studios Team, creating human-centered designs to help users access content effectively. The ideal candidate has a background in user-centered design, experience with Figma, and strong knowledge of UX and UI deliverables.

Lead Security Solutions Engineer

Company: Dynatrace

Location: USA

Posted Jul 05, 2024

Dynatrace is seeking a Lead Security Solutions Engineer to provide technical support and expert guidance to the security sales team and broader customer-facing teams. The ideal candidate will have at least 3 years of experience supporting sales teams in a leading presale role, with a strong background in security technologies and cloud native technologies.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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