Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Business Solution Engineer, Collaboration Products

Company: Airbnb

Location: USA

Posted Jul 03, 2024

The Senior Business Solutions Engineer will lead business enablement by utilizing technical skills and understanding of SaaS technologies, and will work as a strategic partner of the business to align with business groups on strategic vision and business priorities.

Customer Success Specialist

Company: Cherry Technologies

Location: USA

Posted Jul 03, 2024

Cherry is a fast-growing FinTech company that provides a Buy Now Pay Later solution for medical practices. They are seeking a Customer Success Specialist to partner with customers, drive retention and growth, and optimize engagement. The role requires 12 years of experience in a customer-facing role, strong communication skills, and ability to work with CRM tools.

Sales Development Representative

Company: dscout

Location: USA

Posted Jul 03, 2024

dscout is seeking a Sales Development Representative to join their growing sales team. The ideal candidate will have 1+ years of client-facing experience, excellent organization and communication skills, and a track record of exceeding goals. The role involves generating new business through outbound prospecting, qualifying leads, and collaborating with account executives and the marketing team.

Senior Product Manager, Data API

Company: Reddit

Location: USA

Posted Jul 03, 2024

Reddit is seeking an experienced Product Manager with a strong technical background to lead their Data API. The role involves developing a product strategy, collaborating with cross-functional teams, conducting market research, and prioritizing development backlogs. The ideal candidate has a degree in Computer Science or a related field, 4+ years of experience as a Product Manager, and strong analytical and communication skills.

Engineering Manager, Data Engines

Company: Voltron Data

Location: USA

Posted Jul 03, 2024

We are seeking a technical leader to serve as an Engineering Manager for the Data Engines group. The role involves technical leadership, software development, and managerial responsibilities. The candidate will work on the accelerator-native data processing engine, Theseus, and lead a team to build, optimize, and maintain the data execution framework. The role requires experience with data processing engines, distributed systems, and hardware resource management.

Technical Program Manager, Metadata Innovation

Company: Netflix

Location: USA

Posted Jul 03, 2024

Netflix is seeking a Metadata Expert to develop and execute emerging programs and support data generation and quality. The ideal candidate has experience in Technical Program Management, metadata applications, and communicating complex priorities effectively.

Software Engineer - Desktop

Company: Figma

Location: USA

Posted Jul 03, 2024

Figma is seeking a desktop engineer to join their native apps team to develop and maintain their desktop app for macOS and Windows. The ideal candidate has 3+ years of experience with cross-platform JavaScript applications using Electron, Node, and React, and is familiar with native operating system APIs and the internals of Electron, Chromium, and Nodejs.

Data Analyst

Company: Roadie

Location: USA

Posted Jul 03, 2024

Roadie, a logistics management and crowdsourced delivery platform, is seeking a Data Analyst to deliver analyses and actionable insights to support company decision making. The ideal candidate has prior experience in a startup environment, strong analytical skills, and expertise in SQL, data visualization tools, and Excel.

Product Manager - Data Provider Partnerships

Company: Plaid

Location: USA

Posted Jul 03, 2024

Plaid is a fintech company that empowers developers to create financial products and services. The company is looking for a product manager to work with data providers and help transform existing products to work with new partners. The role requires 3+ years of product management experience, a passion for customers, and the ability to work in ambiguity.

Regional Director, Growth Sales - Segment

Company: Twilio

Location: USA

Posted Jul 03, 2024

Twilio is looking for a Regional Sales Director Mid Market to lead a team of Segment AEs, driving opportunities through the entire sales cycle, and executing GTM strategies in the region. The ideal candidate has 5+ years of quota-carrying sales experience, a proven record of exceeding quotas, and experience in hiring, training, and retaining high-performing AEs.

Category Director

Company: hims & hers

Location: USA

Posted Jul 03, 2024

We are looking for a Category Director with 8+ years of experience in product management or ecommerce marketing, who can build and optimize growth strategies, partner with cross-functional teams, and provide data-driven insights to drive profitable user acquisition and retention.

Credit Analytics Manager

Company: Empower

Location: USA

Posted Jul 03, 2024

Empower is a financial technology company that provides fair credit to individuals. They are seeking a talented analyst to develop customer management strategies for their newly acquired Credit Card product. The ideal candidate has a strong background in data analytics and credit risk management, and is comfortable working with a variety of technical tools.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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