Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Engineering Manager - Core Services

Company: OneSignal

Location: USA

Posted Jul 03, 2024

OneSignal is seeking an Engineering Manager to lead the Core Services team, responsible for designing, developing, and operating cross-cutting horizontal services. The ideal candidate has 2+ years of engineering management experience, technical sense, and experience working on scalability issues.

Lead - Business Development

Company: DuckDuckGo

Location: USA

Posted Jul 03, 2024

DuckDuckGo is looking for a Lead Business Development to help shape their all-in-one privacy solution and join their mission to show the world that protecting online privacy can be simple. The role involves leading end-to-end partnership deals, supporting future products and distribution, and expanding functionality to improve services.

Machine Learning Solutions Architect

Company: phData

Location: USA

Posted Jul 03, 2024

Machine Learning Engineers design and implement data solutions, providing thought leadership and coding skills to deliver customer needs. They work with data scientists to build and deploy models, ensuring performance, security, and scalability.

Senior Group Product Manager - Developer Productivity & Infrastructure

Company: Webflow

Location: USA

Posted Jul 03, 2024

Webflow is seeking a Senior Group Product Manager to lead the Developer Productivity and Infrastructure teams. The role involves shaping the strategy, execution, and delivery of developer tools, ensuring the reliability and scalability of infrastructure, and collaborating with cross-functional teams.

Senior Implementation Manager

Company: Memora Health

Location: USA

Posted Jul 03, 2024

Memora Health is seeking a Senior Implementation Manager to guide clients through the implementation of their solution, from contract to go-live and post-go-live. The ideal candidate will have experience in SaaS implementations, technical services, or customer success, and strong analytical and communication skills.

Events Manager

Company: Dbtlabsinc

Location: USA

Posted Jul 03, 2024

dbt Labs is seeking an Event Marketing Manager to oversee event registration efforts, presence at strategic third-party events, and ancillary programming at their annual user conference Coalesce. The ideal candidate will have experience in event management, strong event marketing and relationship management skills, and a proven track record of working across teams to drive successful event marketing campaigns.

Senior Manager, Portfolio Analytics

Company: Tala

Location: USA

Posted Jul 03, 2024

Tala is a global technology company building accessible financial services, seeking an experienced senior manager to lead portfolio forecasting team, utilizing data to drive company strategy, and empowering team to achieve mission of financial agency for underbanked people.

Marketing Director

Company: Embroker

Location: USA

Posted Jul 03, 2024

Embroker is seeking a Marketing Director to lead marketing initiatives and drive business growth. The ideal candidate has 8+ years of experience in digital marketing, a proven track record of success, and experience leading and managing digital marketing teams.

Customer Experience Manager - Leave Specialist

Company: Sparrow

Location: USA

Posted Jul 03, 2024

We're seeking an experienced people leader to manage and develop a team of Leave Specialists, focusing on providing world-class experiences for clients and employees. Key responsibilities include team management, performance metrics, feedback, professional development, and customer relationships.

Senior Manager, Amazon Onsite Marketing and Media

Company: Nutrafol

Location: USA

Posted Jul 03, 2024

The Senior Manager Amazon Onsite Marketing and Media will execute account level strategies to deliver acquisition, reactivation, and retention, driving profitable growth on Amazon for the Nutrafol business, requiring a growth and data-driven mindset, analytical skills, and a strong understanding of the value of a rapid test and learn approach.

Senior Healthcare Data Analyst

Company: Cathexis

Location: USA

Posted Jul 03, 2024

Team CATHEXIS is seeking a Senior Healthcare Data Analyst to support the Department of Veterans Affairs Financial Audit of Invoices and Billing Practices. The successful candidate will be detail-oriented, able to work independently, and have experience with IDEA auditing software and advanced analytical techniques.

Controller

Company: Empower

Location: USA

Posted Jul 03, 2024

Empower is a financial technology company that provides fair credit to individuals, with a mission to improve financial security and mobility. They offer cash advances, automatic savings, and a line of credit. The company is backed by Sequoia Capital and has been recognized as one of the fastest-growing private companies in the US. The Controller role is responsible for ensuring the integrity and accuracy of financial reporting, leading the accounting function, and developing financial strategies to support the company's growth objectives.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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