Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

CNO Developer

Company: Redhorse

Location: Washington DC

Posted Nov 28, 2024

Redhorse Corporation is hiring CNO Developers to support government customers. The role involves developing cyber tools and techniques, and requires experience in software development, reverse engineering, and vulnerability research.

Administrative Assistant

Company: Axios

Location: Washington DC

Posted Nov 27, 2024

Axios is hiring administrative assistants to support their growing teams in their VA headquarters. The ideal candidate will have a proactive entrepreneurial spirit, strong organization skills, and a passion for Axios' mission.

Senior Staff Engineer-Payments Platform

Company: GEICO

Location: Washington DC

Posted Nov 27, 2024

GEICO is seeking experienced engineers to build a Payments Platform from the ground up, with a focus on technical excellence, psychological safety, and continuous improvement.

Strategic Engagement Manager

Company: Technical Assent

Location: Washington DC

Posted Nov 28, 2024

Technical Assent is a company that offers services in government, business, and non-profit sectors. They are passionate about delivering exceptional service experiences and are looking for a Junior Engagement and Strategy Coordinator to join their team.

Senior Lead Software Engineer, Full Stack (Cloud Operations Resilience Engineering)

Company: Capital One

Location: Washington DC

Posted Nov 27, 2024

Capital One is seeking a Senior Lead Software Engineer to lead the planning, design, execution, and reporting of Chaos testing. The role involves reviewing architecture to identify potential resilience vulnerabilities, creating automation, and sharing passion for staying on top of tech trends.

Program Analyst

Company: TechOp Solutions International

Location: Washington DC

Posted Nov 28, 2024

TechOp Solutions is seeking a Sr Program Analyst to support key organizational objectives by providing comprehensive administrative, analytical, and strategic assistance. The role involves project management, data analysis, administrative and financial support, outreach, and event activities. The Program Analyst plays a vital role in helping the organization meet its goals through effective planning, data-driven insights, and engagement support.

Sr Enterprise Federal Account Executive - Federal Healthcare

Company: ServiceNow

Location: Washington DC

Posted Nov 27, 2024

ServiceNow is a company that is making the world of work better for people. They have a cloud-based platform and solutions that deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. They are looking for people who are ready to jump right in and help them build on their incredible momentum.

Front Desk Associate, Wisconsin Ave

Company: Equinox+

Location: Washington DC

Posted Nov 27, 2024

Equinox Group is a high growth collective of lifestyle brands that aim to maximize life. They are passionate about high performance living and believe in unleashing untapped potential. The company is looking for energetic and enthusiastic Front Desk Associates to join their team.

Printer Technician (SMIT Field System Admin II) - Onsite - Washington, DC

Company: CDW

Location: Washington DC

Posted Nov 27, 2024

The job description is for a Field System Administrator who will provide support to the SMIT Program, a multi-year program expected to run until September 2028. The role involves providing general support activities for print devices and video teleconferencing equipment, as well as leading and implementing complex and specialized projects. The job requires a high school diploma or equivalent, 3+ years of experience working with an OEM or third-party provider of printer repair services, and an active DOD Secret Clearance.

Senior Budget Data Analyst

Company: cBEYONData

Location: Washington DC

Posted Nov 27, 2024

cBEYONData is seeking a Senior Budget Data Analyst to support Federal clients. The Analyst will join a cross-functional team and perform various responsibilities including data gathering, consolidation, and strategic communications.

Senior Configuration Management Analyst

Company: Leidos

Location: Washington DC

Posted Nov 27, 2024

Leidos is looking for a Senior Configuration Management Analyst to join their team in Arlington, VA. The company offers a dynamic and collaborative environment, professional growth opportunities, and a chance to make a real impact. The job requires 4+ years of experience and a BS degree.

Sales and Design Consultant

Company: California Closets BC

Location: Washington DC

Posted Nov 27, 2024

California Closets is a company that offers custom-designed organizational solutions and exceptional service. They are looking for a Sales and Design Consultant to deliver personalized whole-home design solutions and exceptional service.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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