Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior SQL Database Administrator

Company: Kaimetrix

Location: Washington DC

Posted Nov 27, 2024

Kaimetrix LLC is seeking a professional Senior SQL Database Administrator with experience in SQL, data flow, SSIS, SSRS, and SSAS. The job requires strong understanding and experience with data transformations, creation and configuration of SSIS connection managers, and experience with SQL Agent Jobs.

Vice President, Federal Sales Executive

Company: BlackLine

Location: Washington DC

Posted Nov 27, 2024

BlackLine is seeking a Vice President Federal Sales Executive to drive net new business within the federal government. The company is committed to bringing passion and customer focus to the business of enterprise applications and is looking for a dynamic leader who can initiate, grow, and close deals from the ground up.

Federal Enterprise Account Executive - SSA & Dept of Edu

Company: Qualtrics

Location: Washington DC

Posted Nov 27, 2024

Qualtrics is a company that creates software for delivering exceptional frontline experiences, building high-performing teams, and designing products people love. They are looking for a Federal Strategic Account Lead to join their team, which is described as a group of highly driven individuals dedicated to closing experience gaps across Federal organizations in North America.

Operations Consultant

Company: CLEAResult Consulting, Inc.

Location: Washington DC

Posted Nov 27, 2024

The job description is for an Operations Consultant at CLEAResult, a company that values sustainability, equity, and transparency. The role involves managing program data, conducting analysis, and leading special projects. The company offers a range of benefits, including medical insurance, 401k, and paid time off.

Senior Performance Engineer (Trading)

Company: Fidelity Investments

Location: Washington DC

Posted Nov 27, 2024

The job description is for a Principal Performance and Automation Engineer at Fidelity Digital Assets. The role involves designing and developing performance tests, troubleshooting performance issues, and collaborating with multiple stakeholders. The ideal candidate has a bachelor's degree in computer science, at least 10 years of software engineering experience, and expertise in Java, JMeter, and other performance testing tools.

Federal Operations Director

Company: Virtru

Location: Washington DC

Posted Nov 27, 2024

Virtru is a leading data protection provider that is committed to changing the rules for data privacy. The company is seeking a leader for its growing Federal business to create and streamline processes, drive communication and collaboration across teams, and improve efficiency.

Director, Enterprise Solutions

Company: Brightspot

Location: Washington DC

Posted Nov 27, 2024

Brightspot is a leading content management system that enables content-focused teams to work smarter and faster. The company is looking for a Director of Enterprise Solutions to position and sell their best-in-class CMS platform to net new prospects and customers.

Application Developer (APEX)

Company: Kaimetrix

Location: Washington DC

Posted Nov 27, 2024

Kaimetrix LLC is seeking an Application Developer APEX to support a Department of Defense customer. The position requires experience in application development, programming languages, and DoD clearance.

Principal Performance Engineer (Trading)

Company: Fidelity Investments

Location: Washington DC

Posted Nov 27, 2024

The job description is for a Principal Performance and Automation Engineer at Fidelity Digital Assets. The role involves designing and developing performance tests, troubleshooting performance issues, and collaborating with multiple stakeholders. The ideal candidate has a bachelor's degree in computer science, at least 10 years of software engineering experience, and expertise in Java, JMeter, and other performance testing tools.

Training Manager

Company: CAE

Location: Washington DC

Posted Nov 27, 2024

CAE is expanding its global network to Central Europe and opening a new business aviation training centre in Vienna, Austria. The centre will deploy the first Bombardier Global 7500 full-flight simulator in Europe, making pilot training more accessible and convenient for operators in the region. The company is looking for a Training Manager to oversee the supervision and delivery of flight training activities.

PSC Contract Specialist

Company: Devis

Location: Washington DC

Posted Nov 27, 2024

Development InfoStructure LLC provides exceptional DevSecOps integration and comprehensive IT management services to federal, state, and local governments. They are seeking a Contract Specialist to manage Personal Service Contracts for a proposal position.

Associate

Company: Colliers

Location: Washington DC

Posted Nov 27, 2024

Colliers is a market leading team looking for an industrial real estate salesperson with 3+ years of experience. The role involves securing new business opportunities, being a solutions-oriented team member, and maintaining company databases. The company values a collaborative attitude, excellent organizational skills, and a deep understanding of market cycles.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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