Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Cash Management Specialist

Company: MassMutual

Location: Washington DC

Posted Nov 27, 2024

The Cash Management Consultant position at MassMutual is responsible for managing the daily payment functions, including wire transfers, ACH, and check processing. The role requires strong analytical and problem-solving skills, as well as experience in cash management and treasury services. The ideal candidate will have a strong understanding of insurance payment processing and familiarity with cash bank management systems.

Sr. Technical Project Manager

Company: BLN24

Location: Washington DC

Posted Nov 27, 2024

BLN24 is a rapidly growing digital creative agency that supports the US Federal Government. They are looking for a Sr Technical Project Manager to join their team. The company offers competitive benefits, flexibility, and opportunities for professional and personal growth.

Training Associate

Company: Privia Health

Location: Washington DC

Posted Nov 27, 2024

Privia Health is a technology-driven company that collaborates with medical groups and health systems to optimize physician practices and improve patient experiences. The company is looking for a Training Associate to facilitate in-person and webinar-based training programs for providers and Care Center staff.

Senior Web Analyst (Google Analytics, Ecommerce & Media Attribution)

Company: StraighterLine

Location: Washington DC

Posted Nov 27, 2024

StraighterLine is a leading provider of online courses that help learners earn college credit and meet their professional goals. The company is seeking a Senior Web Analyst to join its team and is offering a range of benefits, including generous time off policies and free courses for employees and their family members.

Mid-Level Java Developer

Company: Technogen

Location: Washington DC

Posted Nov 27, 2024

TechnoGen Inc is a Proven Leader in providing full IT Services Software Development and Solutions. They have successfully executed 100+ projects for clients ranging from small business and nonprofits to Fortune 50 companies and federal state and local agencies.

Endpoint Engineer, TS/SCI (Springfield, VA)

Company: GuidePoint Security

Location: Washington DC

Posted Nov 27, 2024

GuidePoint Security is a rapidly growing company that provides trusted cybersecurity expertise solutions and services. The company is looking for an Endpoint Security Engineer to support its customers, including Fortune 500 companies and US government agencies.

SIGINT Cyber Analyst - Level 2

Company: BAE Systems, Inc.

Location: Washington DC

Posted Nov 27, 2024

BAE Systems is looking for skilled SIGINT Cyber Analysts to support government customers. The job requires advanced analysis techniques, experience with latest generation of SIGINT analysis tools, and working knowledge of computer networking, cybersecurity, or signals analysis.

Senior Manager, Paid Media

Company: StraighterLine

Location: Washington DC

Posted Nov 27, 2024

StraighterLine is a leading provider of online courses that help learners earn college credit and meet their professional goals. The company is seeking a Senior Manager for Paid Media to drive and optimize campaigns for maximum ROI.

Lead Software Engineer

Company: Altana

Location: Washington DC

Posted Nov 27, 2024

Altana is a world-first Value Chain Management System that enables customers to take command of their extended supplier and distribution networks. It uses AI to reveal global networks and powers workflows across them. Customers like Boston Scientific, LLBean, Maersk, US Customs and Border Protection, and the UK Department of Business and Trade use Altana. The company aims to build secure, resilient, efficient, and sustainable global value chains. Altana is backed by leading investors and used by important organizations. The Engineering team is responsible for building out the platforms, APIs, services, workflows, and logical architectures for bringing this vision to life. The company values diversity, embraces reality, focuses on value creation, fosters diversity, and goes on offense. The role can be based in any of Altana's hub locations with hybrid work flexibility.

Ground Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 27, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is seeking a Senior Project Engineer to work on the development of the US Government's next-generation ground systems architecture.

Property Support Specialist

Company: Placemakr

Location: Washington DC

Posted Nov 27, 2024

The Property Support Specialist role involves providing onsite support to property operations teams, managing projects, and leading teams. The ideal candidate should have a strong planning and leadership skills, excellent communication skills, and experience in hospitality, retail operations, or project management.

Senior Interaction Designer

Company: CapTech

Location: Washington DC

Posted Nov 27, 2024

CapTech is award-winning consulting firm seeking a Senior Interaction Designer with a track record of designing sophisticated digital brand experiences. The role offers a fast-paced, innovative environment with opportunities for growth and collaboration. Qualifications include 35+ years of professional experience, a 4-year+ degree in design, information sciences, HCI, or psychology, and strong communication skills. Figma expertise is preferred.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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