Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Technologist, Mammography, Vancouver, Variable, On-call

Company: Kaiser Permanente

Location: Vancouver, Washington

Posted Nov 25, 2024

The job summary involves providing diagnostic Mammography services, including clerical duties. Essential responsibilities encompass performing screening and diagnostic procedures, image acquisition, patient assistance, file work, reception, quality control, equipment troubleshooting, physician communication, supply restocking, and participation in on-call schedules. Basic qualifications include a High School Diploma or GED, a Diagnostic Radiologic Technologist License (Oregon) or Registered Radiologic Technologist (Washington), an American Registry of Radiologic Technologists Certificate - Mammography Technologist, Basic Life Support within 1 month of hire, and proof of continuing education. Preferred qualifications include prior Mammography Tech work experience, organizational skills, time management, attention to detail, problem-solving, decision-making, technical skills, initiative, communication, interpersonal skills, and customer relations. This is an on-call position supporting medical clinics in the North Service Area.

Junior Accountant

Company: DRT Strategies

Location: Washington DC

Posted Nov 25, 2024

DRT Strategies is a management consulting and IT solutions company that delivers expert services to federal agencies, state and local government, and commercial clients. The company is known for its problem-solving approach and has established a reputation for implementing solutions that lead to meaningful results.

Senior Back End Engineer (AWS, AWS glue, Spark, Python)

Company: Capital One

Location: Washington DC

Posted Nov 25, 2024

Capital One is seeking Back End Software Engineers to work on fullstack development tools and technologies, collaborating with Agile teams to design, develop, test, implement, and support technical solutions. The ideal candidate has a passion for staying on top of tech trends, experimenting with new technologies, and mentoring others.

Performance Analyst

Company: B.F. Saul Company

Location: Washington DC

Posted Nov 26, 2024

Chevy Chase Trust is a privately owned investment think tank offering independent and highly personalized financial advice and planning for individuals, families, and institutions. They specialize in unique thematic investment research and asset management, with a focus on client success. The Portfolio Analytics team is responsible for investment performance reporting and ensuring data accuracy. The company offers competitive benefits and is an equal opportunity workplace.

Senior Backend Engineer

Company: Oteemo Inc.

Location: Washington DC

Posted Nov 25, 2024

Oteemo is a dynamic technology company seeking a Backend and Database Developer with expertise in Net technologies and Azure services. The company values drive, passion, and quality, and offers competitive pay and benefits.

Senior Medical Devices, Systems Analyst – (Remote, US)

Company: ICA, Inc.

Location: Washington DC

Posted Nov 26, 2024

International Consulting Associates Inc is a rapidly growing company located in the DCMetro area. They offer a range of management solutions and technical services on domestic and international programs. They are looking for a Senior BusinessSystems Analyst Medical DevicesRegulatory to join their dynamic team. The role involves serving as a liaison between the AI leadership team, Data Science Team Leads, and Data Scientists. The candidate will help develop a working prototype or minimum viable product (MVP) designed to pilot various prioritized applications for the FDA.

Senior Analyst Level ll - Remote - Cleared Position

Company: Galorath Incorporated

Location: Washington DC

Posted Nov 25, 2024

The job posting is for a Cleared Senior Analyst Level ll position at Galorath Federal, a company that is an Employee Owned Company. The job requires 7+ years of consulting and industry focus experience, a Bachelor's degree, and specific skills in cost analysis, Excel, and project management. The job involves providing total cost support to the Government customer and working independently in a fast-paced program office environment.

Acquisition Pathway Policy Expert - SME

Company: Red Gate Group

Location: Washington DC

Posted Nov 25, 2024

The Red Gate Group is seeking a highly skilled Acquisition Pathway Policy Expert to join their team and support the Acquisition Policy and Innovation Directorate within the Office of the Under Secretary of Defense for Acquisition and Sustainment. The role involves developing and coordinating acquisition policies, analyzing policy changes, and providing expert advice on integrating and protecting technologies.

Senior Strategic Communications Specialist

Company: DarkStar Intelligence

Location: Washington DC

Posted Nov 25, 2024

The Senior Strategic Communications Specialist is responsible for leading the development, coordination, and editing of diverse communication materials, including speeches, reports, and strategy documents. The role includes advising senior executives, mentoring junior staff, and leveraging tools like Adobe Creative Cloud Suite.

24-1031 Junior Cloud Engineer

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 25, 2024

Navitas is a digital transformation company that provides technology solutions to drive digital acceleration for its customers. The Junior Cloud Engineer role involves building and improving infrastructure tools and processes, and growing AI skills in various arenas.

Program Analyst

Company: BryceTech

Location: Washington DC

Posted Nov 25, 2024

BryceTech is a company that partners with technology and R&D clients to deliver mission and business success. They are seeking a Program Analyst to join their team and support their Federal Government Customer.

Receptionist

Company: World Insurance Associates LLC

Location: Washington DC

Posted Nov 25, 2024

World Insurance Associates is a unique insurance organization offering top products and services from major providers combined with attentive service from local agents. The company specializes in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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