Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Associate, Product Management

Company: Capital One

Location: Washington DC

Posted Nov 15, 2024

The job posting is for a Senior Associate Product Management position at Capital One, which involves reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. The role requires collaboration with tech teams, effective use of hypothesis-driven assessment of data, and working autonomously in an agile environment.

Finance Manager, Revenue & Commercial Analysis

Company: 3E

Location: Washington DC

Posted Nov 15, 2024

3E is a mission-driven company providing data analytics and software solutions for workplace and chemical safety, product stewardship, and sustainability. They are looking for a Finance Manager to join their team and drive profitable growth.

Staff Software Engineer – IaaS (Cluster Management – Day 2 Tools) (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 15, 2024

GEICO is seeking a Staff Software Engineer to drive insurance business transformation, building high-performance platforms and applications. The ideal candidate has strong technical expertise in software engineering, containers, and Kubernetes, with proficiency in OpenStack IaaS platform.

IT Program Manager

Company: DRT Strategies

Location: Washington DC

Posted Nov 16, 2024

DRT Strategies is a consulting firm that delivers expert management consulting and IT solutions to various clients. They are seeking a Program Manager to lead and manage an enterprise IT contract for the FDA.

Operations Lead - Tysons Galleria

Company: Alo Yoga

Location: Washington DC

Posted Nov 15, 2024

Alo Yoga is looking for an Operations Lead to join their team. The role involves driving profitability and efficiency, managing inventory, and leading a team. The company offers a range of benefits, including a generous employee discount and free yoga classes.

Senior Associate, Enterprise Risk Management - Control Methodology

Company: Capital One

Location: Washington DC

Posted Nov 15, 2024

Capital One is seeking a Senior Associate to join their Control Methodology team. The ideal candidate will have strong process improvement, problem-solving, and communication skills to support driving Capital One's continued stability and success.

Public Affairs Manager - AUT, HU & CZ (all genders)

Company: Delivery Hero

Location: Washington DC

Posted Nov 15, 2024

The job description is for a Public Affairs Manager position at foodora, a quick commerce and delivery company. The role involves implementing public affairs strategies, engaging with key decision-makers, and influencing regulatory environments to drive business growth. The company offers a dynamic and supportive environment with strong growth opportunities, a great package of benefits, and a competitive salary.

Senior Solutions Architect - Finance Data Systems (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 15, 2024

GEICO is seeking experienced Finance Data specialists to provide expertise and guidance in supporting the build out of a Finance data lake. The Senior Solutions Architect will report to the Senior Director of Finance Technologies and will provide solutions on how to build out maintain and support a Finance Data repository to support FPampA processing and analytics.

Engineer II - Java (Remote)

Company: GEICO

Location: Washington DC

Posted Nov 15, 2024

The job posting is for an Engineer II position at GEICO, requiring experience in software development, architecture, and design. The job involves designing and building scalable systems, collaborating with peers, and utilizing various programming languages and tools. The company offers a competitive salary range, benefits, and a total rewards program.

Director, Data Science Division (Remote, US)

Company: ICA, Inc.

Location: Washington DC

Posted Nov 15, 2024

International Consulting Associates Inc is a rapidly growing company located in the DCMetro area. They offer a range of management solutions and technical services on domestic and international programs. They are results-focused and have a proven track record supporting federal agencies and large government services primes in three main areas: Research and Data Analysis, Advanced Data Science, and Strategic Services. They are looking for a Director of Data Science to join their growing team.

Senior Project Manager

Company: McFadyen Digital

Location: Washington DC

Posted Nov 15, 2024

McFadyen Digital is a leading advisor and implementer of eCommerce Marketplace solutions, with a strong track record of delivering successful projects for Fortune 500 companies. The company is looking for a project manager to lead innovative eCommerce solutions, with a focus on customer management, team leadership, and technical expertise.

Storage Presales Consultant (f/m/d)

Company: Hewlett Packard Enterprise

Location: Washington DC

Posted Nov 15, 2024

The job description is for a Storage Presales Consultant at Hewlett Packard Enterprise. The role involves engaging with customers to understand their business and technical requirements, delivering presentations and demos, and developing long-term relationships. The company offers a dynamic environment, open feedback culture, and various perks.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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