Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Chief Engineer

Company: Mint House

Location: Washington DC

Posted Nov 16, 2024

Mint House is a hospitality company that offers apartment-style hotels with modern amenities. They are looking for a Chief Engineer to oversee the maintenance and upkeep of their new building in Washington DC.

Virtual Infrastructure (Citrix) Systems Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Nov 16, 2024

BAE Systems is a leading defense and aerospace company that offers a range of products and services, including engineering integration and sustainment support for critical military platforms and systems. The company is looking for an experienced Virtual Infrastructure Citrix Systems Engineer to provide engineering support to the virtual infrastructure environment.

Senior Associate Data Engineer- Azure Databricks Developer

Company: Publicis Groupe

Location: Washington DC

Posted Nov 16, 2024

Publicis Sapient is a global digital transformation partner looking for a Senior Associate Data Engineer Azure to lead and deliver technical solutions for large-scale digital transformation projects.

Client Experience Leader, Commercial Risk - Insurance Advisory Solutions

Company: The Baldwin Group

Location: Washington DC

Posted Nov 16, 2024

The Baldwin Group is an award-winning insurance brokerage firm that delivers expertly crafted insurance and risk management strategies to clients. The Client Experience Leader Commercial Risk leads a team of Account Managers, ensuring world-class service to clients and contributing to the overall growth and profitability of the company.

Compensation Lead

Company: Red River

Location: Washington DC

Posted Nov 16, 2024

Red River is seeking a Compensation Lead to join their Total Rewards and HR Operations team. The ideal candidate is a strategic thinker with strong analytical skills and excellent communication skills. The Compensation Lead would own compensation and incentive programs, develop and implement comprehensive programs, and ensure compliance with Federal, state, and local laws.

Senior Customer Success Manager

Company: Trellix

Location: Washington DC

Posted Nov 16, 2024

The job description is for a Senior Customer Success Manager at Trellix, a global company redefining the future of cybersecurity. The role involves managing complex customers, ensuring adoption and retention of Trellix products, and driving customer satisfaction and value.

Program/Project Manager - Junior

Company: Syms Strategic Group, LLC (SSG)

Location: Washington DC

Posted Nov 16, 2024

The job posting is seeking a Program/Project Manager for the VA Acquisition Academy. The job requires experience in project management, communication, and problem-solving. The company is an equal opportunity employer and offers a remote position with potential travel.

Portfolio Role: Public Relations Manager

Company: BITKRAFT Ventures

Location: Washington DC

Posted Nov 16, 2024

BITKRAFT Ventures is a venture capital firm that focuses on empowering early-stage founders to actualize their creative vision. They have a diverse global portfolio of startups and are looking for a PR Manager to join their team.

Employee Relations Partner

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 16, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a competitive compensation package and benefits.

2025 Trajectory Graduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 16, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and is hiring a Trajectory Optimization Graduate Intern.

Portfolio Role: Community Manager

Company: BITKRAFT Ventures

Location: Washington DC

Posted Nov 16, 2024

BITKRAFT Ventures is a gaming-focused venture capital firm that empowers early-stage founders to actualize their creative vision. They are looking for a passionate Community Manager to join their team, responsible for maintaining a direct line of communication between players and the development team.

Director of Strategic Growth

Company: NavAide

Location: Washington DC

Posted Nov 16, 2024

The job summary describes a role for a Director of Strategic Growth, responsible for leading growth initiatives across the organization, identifying and executing strategies to expand the company's presence in the Department of Defense and other government sectors.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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