Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Supervisory Trial Attorney (Consumer Protection Branch)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Consumer Protection Branch is seeking an Assistant Director to lead investigations and litigation in district courts. The Branch pursues criminal and civil enforcement actions in matters of national importance related to consumer fraud, food and product safety, and data privacy.

Gastroenterologist (Swedish First Hill Campus)

Company: Swedish Health Services

Location: Seattle, Washington

Posted Sep 30, 2024

Swedish Medical Group is recruiting a full-time Gastroenterologist for its ExpressCare team in Edmonds, Washington. The position offers a competitive compensation package between $217.46 and $318.35 per hour, including potential incentives. The successful candidate will join a collaborative group providing high-level GI care, including liver transplantation and advanced endoscopic procedures. Seattle, where the hospital is located, is a vibrant city with a strong economy, excellent schools, and a rich cultural scene.

Central Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Sep 30, 2024

The position is located within Commander Navy Region Northwest CNRNW Fleet amp Family Readiness Department MWR Admin branch at NBKBangor. It provides various administrative duties to support programs.

Program Specialist

Company: Department of Health and Human Services - Administration for Children and Families

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

This position is located in the Department of Health and Human Services Administration for Children and Families Office of Regional Operations in Seattle, Washington.

Technical Writer-Editor

Company: Other Agencies and Independent Organizations - National Archives and Records Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is part of the National Archives and Records Administration, and the incumbent will carry out assignments to develop technical skills and judgmental aspects of the work.

Vascular Surgery opening in Washington

Company: Archway Physician Recruitment

Location: Wenatchee, Washington

Posted Sep 30, 2024

A Vascular Surgery position is available in Wenatchee, Washington. The position is full-time and permanent, with a partnership opportunity after the first year. The job offers a 401(k) match, profit sharing, relocation stipend, signing bonus, and annual allowances for continuing education. The location is described as having a family-friendly environment with good schools, opportunities for cultural involvement, and excellent recreational activities. The company, Archway Physician Recruitment, is a national contingency placement firm assisting hospitals and medical groups with their placement needs.

Bailing Machine Operator

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Architect of the Capitol is seeking a reliable Baling Machine Operator to sort materials and operate baling machines.

Special Assistant United States Attorney (SAUSA) - Uncompensated

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The US Attorneys Office for the District of Columbia is a unique agency that serves as both the local and federal prosecutor for the nation's capital. It has a large scope of work, including prosecuting cases ranging from misdemeanors to homicides, and defending the United States in civil suits.

Management and Program Analyst

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This vacancy is for a Management and Program Analyst in the Office of the Secretary within the Department of Commerce.

Materials Handler

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located at Bureau of Engraving and Printing within the Warehouse Materials and Distribution Division. As a Materials Handler, you will perform duties associated with shipping, receiving, warehousing, issuing, and storage of supplies and equipment.

Supervisory IT Program Manager

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This job posting is for a position in the Office of Managing Director at the Federal Communications Commission in Washington DC. The job does not offer relocation expenses and may be used to fill additional positions within 90 days.

CYP Direct Care Supervisor - Regatta CDC

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Sep 30, 2024

The CYP Direct Care Supervisor position assists the facility Director in providing routine supervisory oversight support and instruction for CYP Direct Care Professionals in Child Development Centers and School Age Care Programs.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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