Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Financial Analyst, CG-1160-12/13

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position provides support in depositor and consumer protection topics, fair lending, and financial inclusion.

SUPERVISORY MECHANICAL ENGINEER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

IT SPECIALIST (INFOSEC)

Company: Department of the Army - U.S. Army Cyber Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

This position is with the 7th Signal Command 106th Signal Brigade located in Pierce Washington. It is a DOD Cyber Excepted Service CES personnel system position.

Economist (Research Analyst)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is for an Economist Research Analyst at the Departmental Offices Terrorist and Financial Intelligence Office of Foreign Assets Control. The role involves providing economic analysis to support macroeconomic and financial policy analysis.

Program Analyst (Humanities Grants)

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

NEH is an independent grantmaking agency dedicated to supporting research, education, preservation, and public programs in the humanities.

Financial Analyst, CG-1160-12/13

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position provides support in depositor and consumer protection topics, fair lending, and financial inclusion.

IT Specialist (DATAMGT)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Smithsonian Institution is a large museum complex with 21 museums, including the National Air and Space Museum, which educates the public about aviation and spaceflight.

Chemist

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position in the Secret Service Office of Technical Development and Mission Support Technical Security Division involves planning, management, and execution of projects to enhance operational procedures and equipment.

Financial Analyst, CG-1160-12/13

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position provides support in depositor and consumer protection topics, fair lending, and financial inclusion.

Lead Accountant (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - National Highway Traffic Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in the CFO's Office and Office of Financial Management. The incumbent serves as a lead accountant, directing a team to accomplish assigned tasks.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 30, 2024

This is a job posting for a position in the competitive service at Madigan Army Medical Center in Tacoma, Washington. The position is located in the Directorate of Nursing and involves same-day surgery and PACU service. Salary negotiation may be available for new Federal employees.

Maintenance Worker

Company: Department of Agriculture - Agricultural Research Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located within the Agricultural Research Service ARS Northeast Area NEA at the National Arboretum in Washington DC. In this position, you will assist journeyman-level workers by performing various semiskilled and manual labor tasks.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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