Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Data Scientist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Data Analysis and Reporting Team, Financial Management Directorate, Library Collections and Services Group. The salary range reflects the locality pay adjustment for the Washington DC Metropolitan area. This is a nonsupervisory bargaining unit position.

Chief Actuary for the Federal Insurance Directorate

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is for a Chief Actuary in the Federal Insurance Directorate within the Department of Homeland Security's Resilience organization, responsible for leading actuarial analysis and policy for the National Flood Insurance Program.

Attorney-Adviser (General)

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

This position is located at US Army IMCOM and Joint Base LewisMcChord JBLM Office of the Staff Judge Advocate OSJA Legal Assistance Branch Joint Base LewisMcChord Washington. If you are currently serving in a permanent competitive service appointment in the Federal service and are selected for this position, the appointment will remove you from the competitive service while you occupy this position.

MECHANICAL ENGINEER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Spokane, Washington Spokane, Washington

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Emergency Management Specialist (Mitigation)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Bothell, Washington Bothell, Washington

Posted Sep 30, 2024

The job posting is for an Emergency Management Specialist Mitigation position in Region Ten. The ideal candidate will have experience implementing hazard mitigation grant programs, data analysis, and project management.

Principal Deputy Director for Intelligence and Counterintelligence

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Department of Energy's Office of Intelligence and Counterintelligence is seeking a seasoned executive with strong leadership experience in national security, intelligence, or cyberintelligence to serve as the Principal Deputy Director.

Supervisory Architect/Engineer (Tenant Projects)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Supervisory ArchitectEngineer Tenant Projects will supervise professional technical staff and assist in meeting the needs of various stakeholders.

Administrative Specialist

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Federal Retirement Thrift Investment Board is looking for a highly qualified individual to serve as an Administrative Specialist.

Data Scientist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Data Analysis and Reporting Team, Financial Management Directorate, Library Collections and Services Group. The salary range reflects the locality pay adjustment for the Washington DC Metropolitan area. This is a nonsupervisory bargaining unit position.

Supervisory Visual Information Specialist

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located at Departmental Offices Terrorist and Financial Intelligence. As a Supervisory Visual Information Specialist, you will serve as the Supervisory Visual Information Specialist and reports directly to the Director of Analytic and Production Services.

Senate Archivist

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 30, 2024

The Senate Historical Office is seeking a Senate Archivist. The vacancy announcement and application can be found on the United States Senate Career Page.

Assistant Administrator, Federal Insurance

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Department of Homeland Security's Federal Emergency Management Agency's Resilience Federal Insurance Directorate. The Assistant Administrator oversees the development, management, direction, and evaluation of the Federal Insurance Directorates' insurance programs and activities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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