Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

AIRCRAFT ELECTRICIAN

Company: Department of the Navy - Naval Air Systems Command

Location: Naval Air Station Whidbey Island, Washington Naval Air Station Whidbey Island, Washington

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Budget Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The incumbent serves as the Budget Director, responsible for directing a team of analysts in the formulation and execution of USAGMs budget and grants management.

Senior Financial Economist, CG-0110-14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Division of Depositor and Consumer Protection Policy and Community Analytics Section Headquarters Office in Washington DC of the Federal Deposit Insurance Corporation.

Incident Manager

Company: BCMC

Location: Washington DC

Posted Sep 30, 2024

BCMC is seeking a Cyber Incident Manager to support a US Government customer in providing incident response services. The job requires experience in cyber incident management, cybersecurity operations, and knowledge of incident response methodologies.

Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The announcement is for a job opening in the Office of the Under Secretary for Civilian Security Democracy and Human Rights Office to Monitor and Combat Trafficking in Persons JTIP. The job will be filled through the Direct Hire Authority, and applicants who meet the qualification requirements will be considered.

Natural Resource Specialist

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Waterville, Washington Waterville, Washington

Posted Sep 30, 2024

The position is located within the Natural Resource Conservation Service NRCS United States Department of Agriculture USDA Washington State Office. The incumbent performs duties related to carrying out a coordinated natural resources conservation program.

Health Technician (Medical Assistant)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 30, 2024

The Health Technician in Specialty Care Clinics provides direct patient care and support in specialty clinics.

Powered Support Systems Mechanics

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

The Public Works Directorate at Joint Base Lewis-McChord Washington leads the industry in providing exceptional infrastructure resource and facility management services.

Cook

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 30, 2024

The position is located in the Nutrition and Food Service of the MannGrandstaff Veterans Medical Center. The primary purpose of the Cook WG4 is to prepare nutritious high quality meals for service to the Veterans.

Security Specialist

Company: Other Agencies and Independent Organizations - Federal Reserve System--Board of Governors

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Security Specialist is responsible for maintaining electronic security systems in Board facilities, ensuring proper functioning at all times.

Budget Analyst (Scorekeeping)

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The CBOs Budget Analysis Division is seeking an analyst to work in its Scorekeeping Unit, which coordinates cost estimates for annual appropriation bills and prepares reports for Congress.

Archives Specialist

Company: Other Agencies and Independent Organizations - National Archives and Records Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The White House Liaison Division provides technical assistance to White House staff on records creation, management, and disposition of Presidential records.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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