Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Emergency Management Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The ideal candidate will have experience developing situation reports and be comfortable working in a high-paced and dynamic environment.

SUPV IT SPEC (NETWORK)

Company: Department of the Air Force - Air National Guard Units

Location: Spokane, Washington Spokane, Washington

Posted Sep 30, 2024

This is a job posting for a Washington Air National Guard Title 32 Excepted Service Non-Bargaining Unit Technician position. The job is advertised as an officer position and requires a resume with original words.

Psychiatry opening in Washington

Company: Archway Physician Recruitment

Location: Yakima, Washington

Posted Sep 30, 2024

Archway Physician Recruitment is offering a full-time, permanent position for a psychiatrist in Yakima, Washington. The role involves working with the Program for Assertive Community Treatment (PACT) for adults with severe and persistent mental illness. The psychiatrist will have office-based and community-based appointments, with some local travel required. The position includes participation in call/rounding rotation for Yakima inpatient units. Qualifications include completion of an MD or DO degree with a residency program in psychiatry, eligibility for a Washington physician license, board certification or eligibility in general or child & adolescent psychiatry, federal DEA registration, and first aid & CPR certification. The position offers excellent benefits, including competitive salaries, healthcare coverage, generous leave policies, retirement plans, life and disability insurance, and student loan repayment programs.

Senior Social Worker (HUD/VASH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The HUDVASH Senior Social Worker provides Clinical Case Management services for chronically homeless Veterans. The goal is to obtain housing stability through the Housing and Urban Development Department OF Veterans Affairs Supportive Housing Program HUDVASH and Housing Choice Voucher HCV program or Tenant Based Vouchers.

Economic Assistant (Part-time)

Company: Department of Labor - Bureau of Labor Statistics

Location: Moses Lake, Washington Moses Lake, Washington

Posted Sep 30, 2024

The Bureau of Labor Statistics (BLS) is an independent national statistical agency that collects, processes, analyzes, and disseminates essential statistical data to the American public, US Congress, other federal agencies, state and local governments, business, and labor.

Client Communications Specialist

Company: General Services Administration - Office of Strategic Communication

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Office of Strategic Communication is responsible for using communication to help the agency meet its mission and business goals.

Medical Instrument Technician (Diagnostic Ultrasound)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 30, 2024

The incumbent performs standard and complex ultrasound examinations, evaluates urgency, and manages patient flow. They maintain records and imaging files.

Environmental Protection Specialist

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Federal Energy Regulatory Commission is ranked as one of the best places to work in the federal government. This Environmental Protection Specialist position is located in the Office of Energy Projects.

Senior Policy Advisor

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Senior Policy Advisor will support efforts focusing on national security risks from global transactions, particularly those related to sensitive technologies and products crucial for military intelligence, surveillance, or cyber capabilities of countries of concern.

Pharmacy Technician (Anticoagulation)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 30, 2024

The pharmacy technician clinical specialist position performs clinical and administrative support for specialized areas of clinical pharmacy practice, including anticoagulation and primary care services.

Digital Initiatives Librarian

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This is a fulltime position with the Library at the Supreme Court of the United States in Washington DC. The job opportunity announcement will automatically close if the limit of 200 applicants is reached prior to the closing date.

Deputy Assistant Attorney General

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Civil Rights Division is seeking an experienced attorney to serve as the Deputy Assistant Attorney General.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages