Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Director, Office of Communications and Innovation

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Office of Inspector General OIG is committed to detecting and preventing fraud, waste, and abuse within the US Agency for International Development USAID, and provides oversight of several organizations.

Fuel Distribution System Worker

Company: Department of the Navy - Naval Supply Systems Command

Location: Manchester, Washington Manchester, Washington

Posted Sep 30, 2024

This flyer notifies interested applicants of potential vacancies in DoD facilities. Applicants must follow the directions in the How to Apply section to be considered.

Air Conditioning Equipment Mechanic Assistant Supervisor

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Air Conditioning Equipment Mechanic Assistant Supervisor assists the supervisor with technical and administrative supervision over workers performing air conditioning AC mechanical work.

International Relations Specialist

Company: Department of the Interior - Bureau of Safety and Environmental Enforcement

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Bureau of Safety and Environmental Enforcement (BSEE) promotes safety, protects the environment, and conserves resources offshore through regulatory oversight and enforcement.

Health Technician (Dermatology)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

The Medical and Surgery Dermatology Health Technician provides assistance during Dermatology surgical procedures and patient consultations. The incumbent will participate in the planning and implementation of complex procedures under supervision.

Registered Nurse - Urgent Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 30, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

Senior Social Worker (HCHV Grant and Per Diem Liaison)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Senior Social Worker provides comprehensive social worker services to Veterans and their families at the Washington DC VA Community Resource and Referral Center.

ENGINEERING TECHNICIAN (CIVIL)

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Ephrata, Washington Ephrata, Washington

Posted Sep 30, 2024

The position provides engineering assistance to apply and maintain conservation practices in Washington state.

Supervisory Electronic Technician (Fire Systems Branch)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Smithsonian Facilities Office of Facilities Management and Reliability. The Life Safety Group assures the reliable operation and servicing of diverse electronic devices and equipment.

Bartender NA-05

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

The FMWRC mission is to create and maintain FIRST CHOICE MWR products and services for Americas Army. This position is located with MWR Central Catering.

Project Finance Specialist (Relationship Manager)

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is part of the US International Development Finance Corporation DFC Office of Small Business and Financial Services. As a Project Finance Specialist Relationship Manager, you will be responsible for coordinating with financial intermediaries, institutions, and stakeholders to implement and monitor financial relationships and recommend partnerships and products to maximize utilization and development impact and complement existing portfolio.

Staff Assistant

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC

Posted Sep 30, 2024

The position is located in the Architect of the Capitol Office of the Chief Executive Officer for Visitor Services. The candidate serves as the principal Staff Assistant to the CEO and provides administrative services to the Deputy CEO and the entire operation of the Capitol Visitor Center.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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