Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Project Oversight Specialist, CG-1101-13

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position provides support in construction, alterations, and major repair projects in the FDIC's Division of Administration.

Supervisory Logistics Management Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The ideal candidate for this position will serve as a senior level Logistics Management Specialist who will identify specific requirements for money, manpower, facilities and services needed to support day-to-day disaster operations.

Senior Social Worker (HCHV) Health Care for Homeless Veterans (CRRC)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The CRRC Social Worker provides comprehensive social worker services to Veterans and their families at the Washington DC VA Community Resource and Referral Center.

Mission Support Specialist (Front Office)

Company: Department of Homeland Security - Customs and Border Protection

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is with the Department of Homeland Security within US Customs and Border Protection US Border Patrol US Border Patrol Headquarters Chief of Staff Information Coordination Branch located in Washington DC.

Exceptional Family Member Program (EFMP) System Navigator

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

The job posting is for an Exceptional Family Member Program EFMP System Navigator position at Joint Base Lewis-McChord WA. The job requires a resume to be submitted, and only the first 5 pages will be reviewed.

Attorney Advisor (General)

Company: Department of Agriculture - Office of the General Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Attorney Advisor position provides legal advice and services to the USDA's Civil Rights Labor and Employment Law Division, focusing on defending judicial and administrative complaints of program discrimination.

Supervisory Management and Program Analyst (Deputy CYP Manager)

Company: Department of the Navy - Commander, Navy Installations

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is for a strategic leader to oversee operational support within CNIC N96, including regional and installation activities.

Psychiatry Opening in Selah, WA

Company: Archway Physician Recruitment

Location: Selah, Washington

Posted Sep 30, 2024

Archway Physician Recruitment is offering a full-time, permanent position for a psychiatrist in Selah, Washington. The role involves adult evaluation and treatment in a secure 16-bed coed facility, with an average length of stay of 7-10 days. The facility may provide voluntary or involuntary treatment. The position requires participation in court proceedings for involuntary treatment and a call/rounding rotation for Yakima inpatient units. The qualifications include completion of an MD or DO degree with a psychiatry residency, eligibility for a Washington physician license, board certification or eligibility in general or child & adolescent psychiatry, federal DEA registration, and first aid & CPR certification. The benefits include competitive salaries, healthcare coverage, generous leave policies, retirement plans, life and disability insurance, and student loan repayment programs. Selah is a small urban area surrounded by rural agricultural land, known for its fruit trees, hops, and the annual Fresh Hop Ale Festival. The city is home to the Central Washington State Fair and the Yakima Valley Pippins, a collegiate baseball team.

Pharmacist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Sep 30, 2024

This job posting is for a position at the Naval health Clinic Oak Harbor Washington. The work involves a range of services and assignments in clinical and pharmaceutical care and treatment. The posting mentions potential incentives and advanced leave accrual.

Human Resources Specialist (Performance Management), MC-0201-4C

Company: Other Agencies and Independent Organizations - Millennium Challenge Corporation

Location: Washington DC

Posted Sep 30, 2024

The position is located in the Human Resources Management Division within the Department of Administration and Finance. It is pay band 4C, equivalent to GS11.

Training Specialist

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is part of the Department of Energy's Office of Intelligence and Counterintelligence, responsible for intelligence and counterintelligence activities throughout the DOE complex.

Policy Analyst

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position serves as a Policy Analyst in the Office of Global Transactions within the Department of the Treasury's Office of Investment Security. The position will support efforts focusing on national security risks from global transactions.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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