Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Customer Success Manager Federal/National Defense

Company: Nexthink

Location: Washington DC

Posted Sep 30, 2024

Nexthink is a company that provides digital employee experience management software, and they are looking for a Customer Success Manager to support their growth and customer retention in the USA. The role involves guiding customers along their digital experience maturity journey, providing support and best practices, and working collaboratively with various teams to drive positive customer outcomes.

Electronic Industrial Control Mechanic

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

The job posting is for a Director of Public Works position at US Army IMCOM, Joint Base Lewis-McChord, WA. The job requires a resume to be submitted, and only the first 5 pages will be reviewed.

TRAINING INSTRUCTOR

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Social Worker (HUD-VASH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 30, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

IT SPECIALIST (INFOSEC) (STEM)

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Student Trainee (Energy Industry Analysis)

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Federal Energy Regulatory Commission (FERC) is a top-ranked midsize agency that offers an internship program for students to gain experience in the energy industry.

Public Affairs Specialist, NB-1035-V

Company: Department of the Treasury - Office of the Comptroller of the Currency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The job involves creating content for media relations and public affairs events.

Clerk of the Panel

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The United States Judicial Panel on Multidistrict Litigation is accepting applications for a fulltime permanent position of Clerk of the Panel.

Licensed Professional Mental Health Counselor (HUD-VASH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 30, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

Interventional Pain Physician Needed Near Great Metros, Low Call

Company: Curare Physician Recruiting

Location: Washington, Washington, D.C. 20001

Posted Sep 30, 2024

The Curare Group is seeking an enthusiastic Interventional Pain Management Physician to join their practice in Washington, D.C. The position offers a comprehensive clinical service, opportunities for marketing and growth, and a competitive salary of $350-400k depending on experience. The practice covers malpractice/liability insurance and credentialing costs, provides CME time and money, and offers a 401K with employer match up to 4%. The Curare Group, a key player in the physician recruitment industry for 25 years, supports physicians throughout the job search process, from CV writing to contract negotiation.

SUPERVISORY TRAINING INSTRUCTOR

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Supervisory Accountant (Staff)

Company: Department of Housing and Urban Development - Government National Mortgage Association (Ginnie Mae)

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located at Department of Housing and Urban Development Government National Mortgage Association Ginnie Mae. This opportunity is also open to Status eligibles under announcement 24HUD2334.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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