Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Attorney-Adviser (General)

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

This position is located at US Army Installation Command and Joint Base Lewis-McChord. If selected, the appointment will remove you from the competitive service.

Therapeutic Radiologic Technologist - Medical Dosimetrist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

The Therapeutic Radiologic Technologist Medical Dosimetrist produces treatment planning dosimetry calculations for conventional or IMRT external beam radiation using a computerized treatment planning system.

IT Specialist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the End User Support Section IT End User Services Division IT Partner Engagement Directorate Office of the Chief Information Officer. The position description number for this position is 060322. The salary range indicated reflects the locality pay adjustments for the Washington DC Metropolitan area.

Attorney Advisor

Company: Department of Justice - Office of Justice Programs

Location: Washington DC

Posted Sep 30, 2024

The Bureau of Justice Assistance is seeking an experienced attorney to work in the Public Safety Officers Benefits Program, providing death and education benefits to survivors of fallen law enforcement officers and disability benefits to officers catastrophically injured in the line of duty.

INTELLIGENCE SPECIALIST

Company: Department of the Navy - Naval Special Warfare Command

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is for an Intelligence Specialist in the Intelligence and Information Warfare Directorate of COMNAVSPECWARDEVGRU, located in Washington DC. It is an excepted service position that does not confer competitive status.

Deputy Director Division of Information and Solutions

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Department of Health and Human Services DHHS Office of the Secretary OS Office of the Assistant Secretary for Financial Resources ASFR Office of Grants OG.

Lead Business Analyst

Company: Department of the Treasury - U.S. Mint

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is for a Lead Business Analyst at the US MintManufacturing Directorate, responsible for leading inventory team activities.

Content Developer

Company: Legislative Branch - House of Representatives

Location: Washington DC

Posted Sep 30, 2024

The Office of the Clerk serves as the official record keeper of the US House of Representatives, supporting nonpartisan legislative functions and providing print and digital publications, innovative problem-solving, and exceptional customer service.

Printing & Reprographics Specialist #562

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 30, 2024

The Senate Sergeant at Arms is seeking a Printing and Reprographics Specialist. The vacancy announcement and application can be found on the United States Senate Career Page.

Supervisory Police Officer (Inspector)

Company: Department of the Treasury - U.S. Mint

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located at the US Mint Protection Department DC Field Office. As a Supervisory Police Officer Inspector, you will serve as second in command to the Field Chief of the United States Mint Police.

Facilities Services Supervisor-Day #184

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 30, 2024

The Senate Sergeant at Arms is seeking a Facilities Services Supervisor. The vacancy announcement and application can be found on the United States Senate Career Page.

Foreign Language Interpreter (Spanish)

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Foreign Language Spanish Interpreter works in the Office of Court Interpreting Services in the Special Operations Division of the District of Columbia Courts.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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