Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

External Affairs Specialist (Congressional Stakeholder Relations)

Company: Other Agencies and Independent Organizations - Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The employee will serve as an External Affairs Specialist Congressional Stakeholder Relations and will report to the Stakeholder Relations section in the Office of Congressional Affairs and Communications OCAC to support a wide range of Agency communications activities and strategies pertaining to both congressional affairs and stakeholder relations.

INTERPRETER (SIGN LANGUAGE)

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Growing location in Washington state

Company: Curare Physician Recruiting

Location: Yakima, Washington 98901

Posted Sep 30, 2024

A Pediatrician position is available in Yakima, Washington, starting Fall 2024. The role involves joining a team of three physicians, with a strong work-life balance, 20-25 patients per shift, and call once every four weeks. The position offers a sign-on bonus, loan repayment, residency stipend, and no personal state income tax. The department is established and well-respected, with a robust patient panel. The Curare Group, a physician recruitment company, is facilitating the hiring process.

Attorney (Investigative)

Company: Other Agencies and Independent Organizations - U.S. International Trade Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in the US International Trade Commission Office of Unfair Import Investigations. It is a bargaining unit position with the American Federation of Government Employees AFLCIO.

Painter

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC

Posted Sep 30, 2024

The House Office Buildings Painting Branch is seeking temporary painters for the 119th Congressional Transitions. Painters will work six days a week and may be required to work overtime. They will use standard methods and special finishing techniques to perform coating work on furnishings and buildings.

Student Trainee (Engineering)

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Federal Energy Regulatory Commission (FERC) is a top-ranked midsize agency that offers internship opportunities in the energy industry. The Pathways Internship Program provides students with hands-on experience and exposure to the Commission's work.

Pediatrician, Moses Lake

Company: Inspire Healthcare

Location: Moses Lake, Washington

Posted Sep 30, 2024

The job posting is for a Pediatrician position in Moses Lake, Washington. The role offers a competitive salary range, comprehensive benefits including healthcare, dental, vision, life insurance, long-term disability insurance, matching 401k, and up to 11 weeks of paid time off. The company, Inspire Healthcare, emphasizes personal relationships, customer service, and a focus on primary care settings. The location is described as family-friendly with lake living opportunities. The company has won awards for improving physician satisfaction and reducing burnout.

Supervisory Procurement Analyst

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Federal Retirement Thrift Investment Board is looking for a highly qualified and motivated individual to serve as a Supervisory Procurement Analyst.

CONTRACT SPECIALIST

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Assistant Section Chief

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Appellate Section Environment and Natural Resources Division is hiring an attorney to serve as one of three Assistant Section Chiefs within the Section.

Capital Project Manager (Facilities)

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Project Manager Facilities position is responsible for planning and overseeing facility-related projects, ensuring public spaces are safe and projects are completed on time and within budget.

Student Trainee (Engineering)

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Federal Energy Regulatory Commission FERC offers an internship program for students to gain experience in the energy industry and work with the Commission.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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