Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

FINANCIAL MANAGEMENT ANALYST

Company: Department of the Navy - United States Fleet Forces Command

Location: Bangor, Washington Bangor, Washington

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 30, 2024

This is a job posting for a position at the Department of Family Medicine at Madigan Army Medical Center in Tacoma, Washington. The job may offer a recruitment and relocation incentive.

Policy Advisor

Company: Department of Commerce - National Oceanic and Atmospheric Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located within the Department of Commerce's National Oceanic and Atmospheric Administration, with 1 vacancy in Washington DC. The position is also announced under another vacancy number and is open to Status Candidates.

Transportation Security Officer

Company: Department of Homeland Security - Transportation Security Administration

Location: Everett, Washington Everett, Washington

Posted Sep 30, 2024

Transportation Security Officers provide security and protection to travelers in a courteous and professional manner. Their duties may extend to securing high-profile events and important figures.

LOGISTICS MANAGEMENT SPECIALIST

Company: Department of the Navy - Naval Education and Training Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

ELECTRICIAN

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Store Associate

Company: Department of Defense - Defense Commissary Agency

Location: McChord AFB, Washington McChord AFB, Washington

Posted Sep 30, 2024

Store Associates work independently or as part of a team in a commissary store, performing various duties such as handling and stocking items, and checking out customer purchases.

Intelligence Research Specialist (Counterintelligence)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Department of the Treasury Departmental Offices DO Office of Terrorism and Financial Intelligence TFI Office of Intelligence and Analysis OIA Office of Counterintelligence OCI The purpose of this position is to function as a counterintelligence CI analyst conducting research and analysis regarding CI threats to the Treasury Department

Museums, Visual Arts, and Indemnity Director

Company: National Foundation on the Arts and the Humanities - National Endowment for the Arts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The text appears to be an announcement or description of an agency, providing information on who may be considered for something. It does not express a clear opinion or emotion.

Human Resources Coordinator

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This is a fulltime position with the Human Resources Office at the Supreme Court of the United States in Washington DC. The job opportunity announcement will automatically close if the limit of 200 applicants is reached prior to the closing date.

Canteen Operator EFS PSNS

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 30, 2024

The Canteen Operator is responsible for operating a food service facility or mobile food truck at government work sites.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 30, 2024

The position is located in the Surgical Services Department of OBGYN at Madigan Army Medical Center in Tacoma Washington. A recruitment incentive may be authorized and salary negotiation may be available for new Federal service candidates.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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