Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Researcher - Interdisciplinary

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position involves planning and conducting complex financial and economic research projects, including short and long-term assignments.

Registered Nurse - Traveling Veteran Coordinator

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

The Patient Access Coordinator is responsible for coordinating services for acutely hospitalized Veterans at VA Puget Sound Health Care System.

Marshal's Aide

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This is a fulltime position with the Marshals Office at the Supreme Court of the United States in Washington DC.

PHYSICAL SCIENTIST (SENIOR MATERIAL PROGRAM MANAGER INTERDISCIPLINARY)

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is for a Physical Scientist Senior Material Program Manager Interdisciplinary at the Bureau of Engraving and Printing, responsible for overseeing material life cycle, qualification of sources, and management of suppliers and manufacturing processes.

Management and Program Analyst

Company: Other Agencies and Independent Organizations - Merit Systems Protection Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The selectee serves as a Management and Program Analyst for the office of Financial and Administrative Management FAM US Merit Systems Protection Board MSPB. They create, review, evaluate, and analyze data reports to respond to internal and external requests for routine and nonroutine information.

Senior Researcher - Interdisciplinary

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position involves planning and conducting complex financial and economic research projects, including short and long-term assignments.

National Bank Examiner/Bank Examiner (CRA/FL Compliance Policy Specialist), NB-0570-VI

Company: Department of the Treasury - Office of the Comptroller of the Currency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The job involves planning and directing activities related to identifying risks and developing guidance on policy issues affecting the compliance process.

Program Coordinator (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Federal Highway Administration

Location: Olympia, Washington Olympia, Washington

Posted Sep 30, 2024

This position provides primary management support to a Division office and customers by planning, performing, and coordinating all functions necessary for efficient operation.

Outpatient Physiatrist

Company: Providence

Location: Spokane, Washington

Posted Sep 30, 2024

Providence St. Luke’s Rehabilitation Medical Center is inviting a BC/BE Physiatrist with interest in electrodiagnostics and neurorehabilitation to join their well-established outpatient physiatry group. The physiatrist will have excellent EMG technical and clinical interpretation skills, and serve an essential role in outpatient rehabilitation. They will also have opportunities for varied outpatient physiatry practice, educate future leaders in physiatry, and be eligible for clinical faculty appointments. The position offers a competitive compensation package and opportunities for research. The hospital is the largest freestanding medical rehabilitation facility in the inland northwest, serving patients from various locations. Spokane, where the hospital is located, offers a vibrant city life, affordable housing, and easy access to outdoor activities.

Senior IT Specialist (INFOSEC), CG-2210-14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Division of Finance Administrative Management Staff AMS Washington DC of the Federal Deposit Insurance Corporation FDIC and is responsible for managing the development and implementation of FDIC's Information Security Management Program within the Chief Financial Officer Organization CFOO.

National Bank Examiner/Bank Examiner (CRA/FL Compliance Policy Specialist), NB-0570-V

Company: Department of the Treasury - Office of the Comptroller of the Currency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The job involves developing policies and procedures for CRAFL compliance and providing guidance to OCC field examiners, management, and the banking industry.

Financial Management Specialist

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

AFM130 Branch manages the development and delivery of financial management training courses, provides customer support, and ensures system conformance with AFCA and FAA's transactional system.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages