Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Social Worker - Program Coordinator (Caregiver Support Program)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 30, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments up to $200,000 over one to five years.

Circuit Executive

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Circuit Executive is appointed by the Circuit Judicial Council and reports to the Chief Circuit Judge. As secretary of the Circuit Judicial Council, the Circuit Executive serves as the executive officer responsible for implementing Council policies, supporting Council committees, and implementing programs and policies adopted by the Judicial Conference of the United States and Congress.

Tractor Operator

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 30, 2024

The announcement has been extended to close on October 3, 2024. The position is located in the Veterans Health Administration at the Jonathan M. Wainwright VA Medical Center and involves operating tractors and equipment in maintenance of facility grounds.

Attorney-Advisor (General)

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Department of Homeland Security's Office of the General Counsel, supporting the authorized activities of the Office of Intelligence and Analysis.

Contracting Officer

Company: Non-Federal Civilian Customers - Public Defender Service for the District of Columbia

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Public Defender Service for the District of Columbia is looking for the best talent to join their organization.

Architect

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is for a Senior Architect in the Disability Rights Section, providing technical expertise and consultation on accessible and barrier-free buildings.

POLICE OFFICER

Company: Department of the Navy - Commander, Navy Installations

Location: Hadlock, Washington Hadlock, Washington

Posted Sep 30, 2024

This is a public notice flyer to notify interested applicants of anticipated vacancies. Interested applicants must follow the directions in the How to Apply section of this flyer to be considered.

Auditor

Company: Other Agencies and Independent Organizations - Federal Election Commission

Location: Washington DC

Posted Sep 30, 2024

This position is located in the Audit Division of the Federal Election Commission, reporting to the Assistant Staff Director.

Budget Officer

Company: Non-Federal Civilian Customers - Public Defender Service for the District of Columbia

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Public Defender Service for the District of Columbia is looking for the best talent to join their organization.

Recreation Specialist - Fitness Center

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Sep 30, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

FOREIGN AGRICULTURAL AFFAIRS OFFICER (TRAINEE)

Company: Department of Agriculture - Foreign Agricultural Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Foreign Agricultural Service FAS is a small but dynamic foreign affairs agency with approximately 90 offices around the world. Overseas Foreign Service Officers FSOs are responsible for supporting FAS efforts in agricultural trade promotion, market intelligence, trade policy, trade capacity building, and food security.

Economist (RAMP)

Company: Other Agencies and Independent Organizations - Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Research Assistant Mentorship Program (RAMP) is a two-year developmental program that provides training in research, policy evaluation, and data management. It is suitable for candidates pursuing a PhD, masters degree, or an applied statistics career in economics, finance, data science, or public policy.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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